Horizon Blue Cross Blue Shield of New Jersey · 2 hours ago
Supv, Operations - GP
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $119K/yr
3+ years expHorizon Blue Cross Blue Shield of New Jersey is a health solutions leader dedicated to improving health care quality and member experience. The role of Supervisor, Operations involves leading business teams to ensure exceptional customer service and overseeing day-to-day operations, training, and budget management.
Health Care
Responsibilities
Supervises, analyzes and coordinates the work of the business team to ensure that quality and productivity goals are met
Provides help, guidance, training, technical training and instructions to staff so that team members can improve their performance and broaden their skill sets. When necessary, performs the operational duties of the business team members
Ensures an atmosphere within the business team which fosters open communication, teamwork, participation, ownership, and empowerment to make decisions
Evaluates the performance of the business team as a whole and of the individual members of the team
Ensures that the customer is satisfied with the level of service provided
Acts as technical expert and reference point for difficult and complex matters
Facilitates the creation of service and processing innovations within the team. Shares innovations with other teams and market divisions
Monitors and reports on key performance indicators to team members and to upper management
Assists in preparing and monitoring the budget to ensure administrative cost objectives are met. Identifies and implements cost saving/revenue generating opportunities
Interfaces with other teams and plan areas to assure consistent application of policies and procedures and to facilitate inter-unit/department projects
Interprets and executes and modifies policies for the business team
Participates in special projects initiated by the Plan
Represents the Plan with external customers, providers and external agencies
Qualification
Required
Requires a bachelor degree from an accredited college or university, preferably in business administration or related field
Requires a minimum of three to five years experience in a professional business environment
Requires three to five years experience medical claims processing
Require of extensive knowledge of computers and software relative to the business and extensive knowledge of functional tasks performed within the team
Require general knowledge of tasks performed by areas that support the business team
Require knowledge of medical and/or health insurance industry
Require the ability to express thought clearly and concisely both orally and in writing
Require the ability to obtain the skills possessed by the team members and to demonstrate technical competence on systems used
Require the ability to effectively lead team members in diversified tasks
Requires excellent organizational skills
Requires excellent presentation skills
Requires the ability to think analytically and to report findings in an accurate manner
Preferred
Prefer three to five years experience as a supervisor
Prefer three to five years experience in the health insurance industry
Benefits
Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement
Company
Horizon Blue Cross Blue Shield of New Jersey
Horizon Blue Cross Blue Shield of New Jersey is a company that provides health insurance products.
5001-10000 employees
H1B Sponsorship
Horizon Blue Cross Blue Shield of New Jersey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (6)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Gary St. Hilaire
President & Chief Executive Officer
Recent News
2026-01-06
2025-12-29
2025-12-25
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