Fingerprint · 3 hours ago
Technical Support Specialist - India
United States
Full-time
Remote
Entry Level
1+ years expFingerprint empowers developers to stop online fraud at the source, focusing on turning new ideas in fraud detection into reality. The Technical Support Specialist will serve as the first line of support for customers, helping them resolve technical issues and ensuring a positive experience with Fingerprint's products.
Cyber SecurityFraud DetectionSoftware
No H1B
Responsibilities
Customer Support: Respond to customer inquiries via email or chat, troubleshoot common product or integration issues, and provide clear, accurate solutions
Issue Resolution: Investigate and diagnose reported bugs or problems, escalating to Engineering when needed and following up to ensure resolution
Documentation: Maintain and update support articles, FAQs, and internal troubleshooting guides to make it easier for customers (and teammates) to find answers
Customer Education: Help customers understand how to use key features and integrations, sharing best practices and basic configuration tips
Collaboration: Partner with Customer Success and Product teams to flag recurring issues, report feature requests, and improve the overall customer experience
Feedback Loop: Collect feedback from customers and communicate trends or common pain points to internal teams
Qualification
Required
Located in India
1–3 years of experience in customer or technical support, ideally for a SaaS product or web-based platform
Basic understanding of JavaScript, APIs, and web technologies
Strong written and verbal communication skills, with the ability to explain technical details simply
Patient, curious, and persistent when identifying and resolving issues
Empathetic, service-oriented approach to helping users succeed
Comfortable collaborating with cross-functional teams in a fast-paced, dynamic environment
Preferred
Familiarity with troubleshooting using developer tools or basic SQL queries is a plus
Company
Fingerprint
The highest accuracy device identity platform for high-scale applications
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$77MKey Investors
Craft VenturesNexus Venture Partners
2023-10-17Series C· $33M
2021-11-03Series B· $32M
2021-02-11Series A· $8M
Leadership Team
Dan Pinto
Co-Founder & CEO
Recent News
Business Wire
2025-12-09
Media Outreach
2025-11-27
Company data provided by crunchbase