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NASA Federal Credit Union · 16 hours ago

Assistant Branch Manager - Washington, DC

Washington, DC

Full-time

Onsite

Mid, Senior Level

$58K/yr - $71K/yr

1+ years exp

NASA Federal Credit Union is seeking an Assistant Branch Manager to share responsibility for the operation of the branch and assume overall responsibility in the Branch Manager’s absence. The role involves ensuring a quality member experience through training and supervising branch staff, and supporting various operational tasks and corporate projects.

Credit CardsFinancial ServicesNon Profit

Responsibilities

Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act

Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch

Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations

Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance

Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions

Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager

Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards

Communicates to management recommendations for improving procedures and processes

Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient

Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work

May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership

Monitors branch traffic flow and adjusts to ensure efficient service is provided to members

Supports the Branch Manager in the preparation and tracking of branch budget

May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform

May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts

Participates on Corporate project teams:

Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project

May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents

Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable

Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services

Updates the VP of Retail Services on project progress, changes, or initiatives taking place

Leads and/or participates on special department projects as needed:

Assists with upgrades, patches, consolidations, integrations

Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management

Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors

Qualification

Credit Union knowledgeBranch management experienceSales coachingRegulatory complianceProject managementCustomer serviceCommunication skillsTeam leadership

Required

Must have current or previous Assistant Branch Management experience in a bank or credit union

Complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees

Responsible for the total quality member experience through teaching, coaching, and technical development of branch staff

Perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc

Assist other branches/departments in person or remotely to meet the business needs of the Credit Union

Support Corporate Projects as well as lead and/or support Departmental Projects as required

May be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements

Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act

Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch

Supports the development of new business to expand the membership of the Credit Union and utilization of the branch

Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals

Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance