ITSRR Technical Support Specialist II jobs in United States
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Alaska Communications · 3 hours ago

ITSRR Technical Support Specialist II

positionAnchorage, Alaska
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Alaska Communications is committed to putting their team first and providing excellent customer service. They are seeking an ITSRR Technical Support Specialist II to support internal and external customers with applications, software, and hardware, while ensuring an outstanding customer experience through technical assistance and troubleshooting.

ConsultingPublic RelationsTelecommunications
badNo H1Bnote

Responsibilities

Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat
Provide technical assistance to help customers resolve Internet, wireless, and phone issues
Use ticketing system to establish customer account trouble history
Create new tickets to document troubleshooting steps taken to resolve customer issues
Meet or exceed service level agreements that will provide an outstanding customer experience
Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls
Monitor assigned queues
Perform all duties of lower-level titles
Perform other duties as assigned

Qualification

Technical SupportCustomer ServicePC Software KnowledgeMicrosoft OfficeTroubleshooting

Required

High School Diploma or equivalent
a minimum of two years' experience working with PC's
Basic knowledge of PC software and Microsoft office
External applicants must successfully pass a pre-employment suitability assessment and drug test

Preferred

One Year of experience in the field of Internet Technical Support

Company

Alaska Communications

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Alaska Communications provides an extensive, secure, and reliable network for cloud-enabled IT services statewide.
dateFounded in 1998
location
Anchorage, Alaska, USA
people-size501-1000 employees
web-link
http://www.alaskacommunications.com

Funding

Current Stage
Public Company
Total Funding
$415M
Key Investors
Crystal Financial
2024-08-29Debt Financing· $390M
2021-01-04Acquired
2015-09-14Debt Financing· $25M

Leadership Team

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Jesse Kleinbach
Vice President Carrier and Wholesale
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Recent News

Business Wire
Alaska Communications Strengthens Carrier & Wholesale Services with New Leadership
2026-01-19
MarketScreener
Alaska Communications Welcomes John Sims to Board of Directors
2025-11-24
Morningstar.com
Alaska Communications and Slalom to Deliver Managed Cloud Solutions for Alaska Enterprises
2025-05-09
Company data provided by crunchbase