NEOGOV · 10 hours ago
Income Maintenance Caseworker II (660-60-640)
1225 Ramsey Street Fayetteville, NC
Full-time
Onsite
Entry Level
$44K/yr - $70K/yr
1+ years expNEOGOV is seeking an Income Maintenance Caseworker II for the Cumberland County Department of Social Services. This role involves taking applications, determining eligibility, and maintaining cases for various social services programs while providing support to clients in a team-oriented environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
This caseworker is assigned to a unit within the Economic Services Section
This position is responsible for taking applications, determining eligibility and maintaining cases for Food and Nutrition Services, Adult Medicaid, Temporary Assistance for Needy Families, or Family and Children's Medicaid
This includes interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record
The employee must determine how the changes impact on the eligibility of the case
Other duties may be assigned to this worker when deemed necessary by the supervisor
The worker in this position must be human services oriented and possess the ability to interact well with supervisors, co-workers and customers and be able to work in a team environment
This worker must respond to disasters as needed in accordance with Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office
This position must use the online program manuals and DSS Administrative Letters as appropriate
This employee is expected to make the final decision in determining eligibility by applying written policy but be able to recognize situations that should be referred to the Supervisor for clarification
Qualification
Required
One (1) year of experience as an Income Maintenance Caseworker
Good mathematical reasoning and computational skills
Ability to communicate with clients, applicants, and the public to obtain data, and to explain and interpret Income Maintenance rules, policies, and procedures
Ability to understand the needs and problems of customers/applicants
Ability to learn the program area of assignment and all agency programs and services which could affect the customer/applicant
Ability to use the computer for data entry or word processing
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy
Law enforcement background check is required
Has or is able to obtain a valid North Carolina Driver's License
This position will be required to assist in emergency and/or disaster situations
Preferred
Graduation from a four-year accredited college or university and one (1) year of Income Maintenance Caseworker experience
One (1) year of Income Maintenance Caseworker experience
Benefits
Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees.
CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union.
DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution.
ANNUAL LEAVE Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)
Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)
HOLIDAYS State recognized holidays off: New Year's Day, ML King's Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day (2 days), and Christmas Day (3 days).
MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.
RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.
401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.
DEFERRED COMPENSATION Supplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)
EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars.
SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 - June 30) to attend child's school (Day Care - 12) for involvement at the child's school.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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