Marsh McLennan · 7 hours ago
EH&B Director of Account Management, Dallas
Dallas - Walnut Hill Lane
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expMarsh McLennan Agency is seeking a Director of Account Management to lead the Account Management function across the practice. The role involves developing talent, standardizing processes, and ensuring high-quality client service delivery.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Develop and maintain the Account Manager job description and competency framework
Interview, evaluate, and make hiring decisions with Account Manager candidates
Lead and oversee onboarding for new Account Managers, ensuring a consistent and effective ramp-up experience
Partner with Regional Learning & Development to create and execute structured learning plans for new hires
Standardize Account Management work product, processes, and best practices across the practice
Ensure consistency in client deliverables, communication, and service execution
Continuously assess and refine AM processes to improve efficiency, quality, and scalability
Provide ongoing coaching and mentoring to Account Managers at all levels and tenure
Conduct regular performance evaluations and feedback sessions
Set accountability standards for participation in required and ongoing training
Hold the team accountable for demonstrating technical knowledge, client acumen, and professional growth
Perform ongoing skills and gap assessments to identify development opportunities
Evaluate and manage Account Manager capacity and workloads
Partner with leadership to ensure appropriate staffing levels aligned to client needs and growth
Identify risks related to workload imbalance or performance and proactively address them
Work in tandem with the Regional VP of EH&B Client Experience and Executive Team Leads to assess growth opportunities and define clear promotion pathways for Account Managers
Maintain strong, consistent communication with the Regional VP of EH&B Client Experience and ETLs regarding team performance, development progress, and needs from the field
Meet regularly with ETLs and local leaders to understand evolving business and client requirements
Collaborate closely with Regional Training (Learning & Development) on ongoing curriculum and skill development
Lead monthly Account Manager meetings focused on training, best practices, performance insights, and engagement
Qualification
Required
Bachelor's degree preferred; equivalent experience considered
8+ years of experience in account management, client services, or related leadership roles
Proven experience leading, coaching, and developing high-performing teams
Strong understanding of account management operations, workflows, and client service delivery
Demonstrated ability to standardize processes and drive adoption across teams
Benefits
Health and welfare
Tuition assistance
401K
Employee assistance program
Career mobility
Employee network groups
Volunteer opportunities
Other programs
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP & General Counsel
Recent News
2025-12-01
MarketScreener
2025-11-21
2025-10-17
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