CROSSMARK · 1 hour ago
Client Success Team Agent
St Louis, MO, United States
Full-time
Onsite
New Grad, Entry LevelCROSSMARK is part of the Acosta Group, a collective of trusted retail and marketing agencies. The Client Success Team Agent will support the team in retail execution, compliance, and issue resolution, while managing inquiries and ensuring customer satisfaction.
Brand Marketing
Responsibilities
Support the team in all aspects of retail execution, compliance, and issue resolution
Manage all calls, issues and inquiries from the client, retailers, internal departments and field team
Assist with service order questions and job instructions
Ensure customer satisfaction with professionalism and positivity
Execute outbound calls to ensure in-store compliance
Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables
Qualification
Required
High School diploma or equivalent in industry name required
Previous retail, merchandising and/or call center experience required
Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills
Dedicated team player with a service mindset
Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives
Seeing
Listening
Lifting (15 – lbs.)
Company
CROSSMARK
Crossmark provides growth solutions for consumer-branded suppliers and retailers.
Founded in 1905
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-05-22Acquired
Leadership Team
Jaime Guevara
Chief Technology Officer
Richard B.
Chief Financial Officer
Recent News
2022-11-13
2022-11-09
Company data provided by crunchbase