Motorola Solutions · 1 hour ago
Customer Success Advocate - APX Next
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $120K/yr
5+ years expMotorola Solutions is a global community focused on enhancing public safety through advanced technologies. The Customer Success Advocate will work closely with clients to maximize product usage and satisfaction, ensuring the effective adoption of Motorola's Public Safety Software products.
Cyber SecurityTelecommunicationsVideo
No H1B
U.S. Citizen Only
Responsibilities
Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges
Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making
Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success
Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps
Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment
Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery
Maintain a deep understanding of the Motorola software portfolio (including FLEX, CommandCentral, and Mobile Video) to conduct operational assessments and provide expert workflow guidance
Qualification
Required
5+ years of experience in customer advocacy, sales, engineering, public safety, or project management
2+ years managing enterprise-level accounts
Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders
Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations
Proficiency in Google Suite
Willingness to travel 25%+ to engage with customers on-site
Must be able to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Experience with Gainsight and Salesforce is a significant plus
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase