Airgas · 2 hours ago
eBusiness Customer Support Specialist
Germantown, WI
Full-time
Onsite
Mid Level
3+ years expAirgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking an eBusiness Customer Support Specialist in Germantown, WI. The primary responsibility of this role is to provide exceptional customer support for website-generated activities, handling inquiries via phone and email, processing orders, and resolving customer issues.
IndustrialMedicalRetail
Responsibilities
Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues
Respond to general customer service inquiries received via email or telephone
Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary
Vet new user registrations for fraud and process requests in a timely manner
Process and input cases/leads through SalesForce for tracking purposes
Process orders through Shopify for Airgas Outlet
Provide order status and tracking details to customers; advise customers of shipping date revisions
Resolve customer complaints and issues in a timely manner
Research product and application requests; identify discontinued items and proactively offer alternates
Engage supervisor with a plan of resolution on complex issues
Maintain reports for statistical information; daily, weekly, monthly
Manage, organize and prioritize workload to maximize completion of daily responsibilities
Represent Airgas in a professional, congenial manner in all aspects of communication
Perform all other position related duties as assigned or requested
Qualification
Required
Excellent Communication And Organization Skills Required
Ability to work in a fast paced environment and multitask
Preferred
Bachelor's degree preferred
Understanding of eBusiness/eCommerce
Three Years Of Customer Service Experience Preferred
Experience working for a diversified distributor a plus
Knowledge of SAP preferred
Motivated, proactive individual who can work both independently and within a team
Skilled with Google Kite platform is a plus
Benefits
Medical, dental, and vision plans
Short-term and long-term disability
Life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase