Dunbarton Corporation · 6 hours ago
Technical Sales Support Specialist
Dothan, AL
Full-time
Onsite
Entry Level
1+ years expDunbarton Corporation is seeking a Technical Sales Support Specialist who will provide pre- and post-sales support to ensure a seamless customer experience. The role involves addressing technical inquiries, preparing quotes and orders, and collaborating with various departments to fulfill customer needs.
ManufacturingReal Estate
Hiring Manager
Stephen N. K.
Responsibilities
Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
Address and resolve customer complaints and service issues
Ensure corrective actions are implemented and documented
Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
Modify technical drawings based on customer specifications and manufacturing capabilities
Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
Understand and support manufacturing processes or workflows
Adheres to work schedule and attendance requirements
Performs other work as directed and required
Qualification
Required
One (1) or more years of professional experience in a technical customer support or similar position
One (1) or more years of professional experience working with Microsoft Office software
Preferred
Experience in a steel, door, or frame manufacturing environment
Two (2) or more years of professional experience in a technical customer service position within a manufacturing environment
Company
Dunbarton Corporation
Dunbarton Corporation is a building materials company that manufactures hollow metal, wood, and aluminum doors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase