Corebridge Financial · 17 hours ago
Ops Processing Specialist (Escalations)
TX-Houston
Full-time
Hybrid
Entry, Mid Level
2+ years expCorebridge Financial is dedicated to helping individuals take action in their financial lives. In this role, you will assist clients and advisors with inquiries and escalations related to financial services, ensuring quick and thorough resolution of issues.
Financial ServicesInsuranceLife Insurance
Responsibilities
Work closely with internal and external customers and other departments, researching all approaches to meet client needs
Use positive customer relations skills to communicate accurately, clearly detailed and professionally
Liaison with Processing Teams, Client Care Center, Financial Advisors, and Relationship Managers
Evaluate and resolve escalated and high priority cases using research skills and alternative approaches
Qualification
Required
2+ years of experience on a Retirement Services processing team or in the Client Care Center
Excellent communication skills, both verbal and written. Must be able to display strong letter writing and email etiquette when communicating internally and externally
Extraordinary attention to detail, accuracy, and quality
VSystem, AWD, Agilenet, SAP, Lotus Notes databases experience
Proven problem solving skills and the ability to meet deadlines
Ability to prioritize and manage caseload
Benefits
Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Company
Corebridge Financial
Corebridge Financial is a providers of retirement solutions and insurance products. It is a sub-organization of AIG.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Nippon Life Insurance Company of Japan
2025-11-04Post Ipo Secondary· $1B
2025-08-06Post Ipo Secondary· $1B
2024-11-07Post Ipo Secondary· $936M
Leadership Team
Alan Colberg
Lead Independent Director and Chair Nominating and Corporate Governance Committee
Ryan Vickerman
Digital Creative Director
Recent News
2026-01-07
2025-12-02
Company data provided by crunchbase