Security Service Federal Credit Union · 12 hours ago
Call Center Representative
El Paso, TX
Full-time
Onsite
Mid Level
3+ years expSecurity Service Federal Credit Union is a financial institution seeking a Call Center Representative to promote their products and services while providing exceptional customer service. The role involves processing member transactions, fostering relationships, and participating in a teamwork environment to support the credit union's vision and values.
Financial Services
Responsibilities
Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels
Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests
Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller
Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities
Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations
Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services
Recommends products and services to enhance the member experience that will contribute to our growth and profitability
Demonstrates a positive, professional and business owner mentality
Actively engages and participates in a teamwork environment
Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union
Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values
Qualification
Required
Must reside in State of Texas within El Paso area
High school diploma or equivalent
Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales
At management discretion employee may be required to complete, within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act)
If registered, must maintain active registration and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required
Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services
Recommends products and services to enhance the member experience that will contribute to our growth and profitability
Demonstrates a positive, professional and business owner mentality
Actively engages and participates in a teamwork environment
Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union
High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills
Able to operate a personal computer and good knowledge of Word, Excel, and Internet
Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities
Company
Security Service Federal Credit Union
Security Service Federal Credit Union gives financial products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Leek
Executive Vice President / Chief Operating Officer
Recent News
Seattle TechFlash
2025-06-10
Business Insider
2024-04-08
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