Neighborhood Healthcare · 23 hours ago
Quality Assurance Analyst
Riverside, CA
Full-time
Onsite
Entry, Mid Level
$74K/yr - $104K/yr
2+ years expNeighborhood Healthcare is a community health organization dedicated to providing comprehensive care for individuals and families. The Quality Assurance (QA) Analyst will ensure high healthcare standards for the geriatric community by investigating incidents and implementing performance improvement plans related to infection control and service delivery.
Health Care
Responsibilities
Validates comprehensive data collection from relevant sources and communicates findings to stakeholders
Conducts thorough incident report investigations, including Level II incidents, requiring in-depth root cause analysis (RCA) to identify contributing factors and prevent recurrence
Develops and monitors a quality assessment and performance improvement plan (QAPI) under the supervision of the Medical Director, including the annual plan and its implementation
Develops and implements the annual infection control plan and maintains an infection control program that investigates, controls, and prevents infections promptly
Monitors, tracks, evaluates, and resolves medical and non-medical grievances, SDR’s, and appeals by participants, their families, and/or representatives
Conducts complete chart audits to ensure participant care plans accurately reflect the services and care provided
Identifies high-risk participants and refers them to appropriate medical leadership
Facilitates quality assurance-related communication between contract facilities and PACE Interdisciplinary Teams
Conducts quality assurance audits of contract facilities to ensure quality participant care
Participates in orientation sessions and conducts onsite inspections of contracted facilities for quality assurance purposes
Assists in developing agendas and leads Participant Advisory Committee meetings in the facilitator's absence
Ensures staff integration into the QAPI process through continuous quality improvement education and opportunities for input
Monitors participants' physical, mental, emotional, and social functioning; reports any changes to the licensed nurse
Extracts quality data indicators from statistical data for quarterly submission to CMS
Conducts participant and caregiver satisfaction surveys and reports findings on an annual basis
Maintains confidentiality of company procedures, results, and participant/client/family information
Practices universal precautions and adheres to infection control procedures
Demonstrates warmth and responsiveness to all customer groups and supports the healthcare team's success
Participates in continuing education and required staff training meetings
Qualification
Required
Bachelor's degree in nursing, public health, or related field or an equivalent combination of education and experience required
Two years of quality assurance/performance improvement experience within a healthcare setting required
Experience with advanced functions in Microsoft excel required
Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards
Excellent verbal and written communication skills with a specific focus on maintaining accurate records
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Proficient in Microsoft Office applications
Knowledgeable about and experience with basic statistical principles
Knowledgeable about and experience with safety and infection control requirements for healthcare facilities
Knowledgeable about and experience with quality assurance and performance improvement activities, including staff education utilizing adult learning concepts
Ability to interact professionally and respectfully with geriatric individuals, including those with cognitive decline and/or physical frailties
Excellent data collection and interpretation skills
Ability to successfully manage multiple tasks simultaneously
Ability to apply integrity, discretion, and objective problem-solving skills
Excellent planning and organizational ability
Ability to establish and maintain effective working relationships with participants, coworkers, medical staff, and the public
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 10 lbs/weight
Ability to stand for long periods of time
Preferred
Valid CA nursing license (LVN or higher) preferred
Benefits
Partially company paid Medical, Dental, and Vision Plans.
Two plus weeks of vacation
Nine Holidays including two Floating Holidays of your choosing
Sick/Personal time
Volunteer Time Off (VTO)
403b Retirement plan (similar to a 401k)
Optional Health and Wellness events
And much more!
Company
Neighborhood Healthcare
Neighborhood Healthcare is a health care center that offers senior care, dental care, behavioral health, psychiatrist, and therapist.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
The Conrad Prebys FoundationU.S. Department of Health & Human Services
2023-06-26Grant· $0.5M
2021-11-11Grant
Leadership Team
Rakesh Patel, MD, MBA, FACHE
Chief Executive Officer
Jeff Glenn
Chief Operating Officer
Recent News
2026-01-14
2025-11-14
San Diego Business Journal
2025-05-06
Company data provided by crunchbase