Latitude Inc · 22 hours ago
Help Desk & Training Specialist (Professional Services Industry)
Baltimore, MD
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yrLatitude Inc is a company in the Professional Services industry seeking a knowledgeable and service-oriented Help Desk & Training Specialist. This role is responsible for providing technical support, onboarding and training new hires, and ensuring staff are proficient with firm systems, software, and technology tools.
Manufacturing
Responsibilities
Provide Tier 1–2 help desk support for hardware, software, and system-related issues
Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripherals
Support common professional services applications (e.g., document management systems, time & billing, CRM, Microsoft 365)
Manage user accounts, permissions, and access requests
Escalate complex issues to internal IT teams or external vendors as needed
Track, document, and resolve support tickets in a help desk or ticketing system
Conduct technology onboarding sessions for new hires
Develop and deliver training materials, user guides, and quick-reference documentation
Train employees on firm systems, workflows, and best practices
Provide one-on-one or group training sessions as needed
Reinforce cybersecurity, data security, and acceptable use policies
Identify recurring issues and recommend training or system improvements
Partner with IT, HR, and management to improve user experience and technology adoption
Assist with system upgrades, software rollouts, and technology changes
Maintain accurate documentation of processes and training materials
Qualification
Required
Knowledgeable and service-oriented
Provide Tier 1–2 help desk support for hardware, software, and system-related issues
Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripherals
Support common professional services applications (e.g., document management systems, time & billing, CRM, Microsoft 365)
Manage user accounts, permissions, and access requests
Escalate complex issues to internal IT teams or external vendors as needed
Track, document, and resolve support tickets in a help desk or ticketing system
Conduct technology onboarding sessions for new hires
Develop and deliver training materials, user guides, and quick-reference documentation
Train employees on firm systems, workflows, and best practices
Provide one-on-one or group training sessions as needed
Reinforce cybersecurity, data security, and acceptable use policies
Identify recurring issues and recommend training or system improvements
Partner with IT, HR, and management to improve user experience and technology adoption
Assist with system upgrades, software rollouts, and technology changes
Maintain accurate documentation of processes and training materials
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
Founded in 1990
11-50 employees
H1B Sponsorship
Latitude Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Early StageCompany data provided by crunchbase