Ultimus Fund Solutions · 1 day ago
Shareholder Services Specialist I
2 Easton Oval, Columbus, OH 43219, USA
Full-time
Onsite
Entry Level
1+ years expUltimus Fund Solutions is seeking a Shareholder Services Specialist I to provide various contact center and transfer agency functions. This role requires mutual fund knowledge and involves direct interaction with shareholders, financial representatives, and internal teams to support account inquiries and compliance activities.
ConsultingFinanceFinancial ServicesInformation Technology
Responsibilities
Answers questions regarding existing mutual funds serviced. Knowledge obtained from mutual fund websites, fund literature, or performance reports and regulatory documents will be utilized to answer questions
Answers questions regarding existing mutual fund shareholder accounts. Knowledge obtained from the transfer agent recordkeeping system will be utilized to answer questions
Answers incoming call interactions
Answers incoming email and chat interactions
Inputs basic trades into the recordkeeping system
Maintains and updates accounts in the recordkeeping system
Learns and utilizes compliance procedures, desk policies, and legal requirements, state specific forms and documents, voice communication platform, and transfer agent recordkeeping and workflow system
Daily contact with shareholders, financial representatives, and broker-dealer firms
Daily contact with internal teams and departments regarding follow-up inquiries, open workflows, etc
May perform other duties as required and assigned
Qualification
Required
Undergraduate degree in business administration, finance, or related area
Series 6 or 7 license or ability to obtain within 3 months of employment
1-3 years of experience in client services or related field
Experience within a back-office or retirement services department, clearing firm, brokerage firm, mutual fund department, or within the financial services industry
Mutual funds and retirement plans knowledge
Microsoft Office Suite knowledge
Adobe Acrobat knowledge
Provides excellent customer service skills using proper phone etiquette
Comprehends, retains, and explains services, company policies, and legal requirements to shareholders and financial representatives
Troubleshoots issues utilizing creative and critical thinking skills
Multitasking, analytical, and organizational skills
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness
Demonstrates personal integrity, responsibility, and accountability
Effectively uses resources such as time and information in conjunction with associates
Participates in solving problems and making decisions
Presents and expresses ideas and information, written and oral, clearly, and concisely
Actively listens to others to achieve understanding and supports an open exchange of ideas and information
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion
Company
Ultimus Fund Solutions
Ultimus Fund Solutions, LLC provides highly customized and comprehensive mutual fund services to small and medium size mutual fund groups.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-19Acquired
2012-06-18Private Equity
Leadership Team
Gary Tenkman
CEO
Jason Stevens
Chief Technology Officer
Recent News
2026-01-20
EIN Presswire
2025-12-15
2025-12-10
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