CertainTeed · 1 day ago
Unified Communication Specialist
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $142K/yr
7+ years expCertainTeed is a leader in light and sustainable construction, and they are seeking a Unified Communications Specialist to support their Telephony Evolution Program. This role involves managing relationships with voice carriers, supporting system migrations, and providing end-user support and training to ensure effective communication tools across the organization.
Building Materials
Responsibilities
Deploy and configure UC platforms (e.g., Alcatel-Lucent Rainbow HUB, Purple-On-Demand), including messaging, video, and voice features
Monitor system performance, resolve issues, and maintain service availability
Coordinate accurate chargebacks for telephony services with Finance
Serve as primary contact for carriers, managing migrations and ensuring quality throughout implementation
Negotiate contracts and pricing in partnership with Procurement
Manage order placement, configuration, and timely termination of legacy services
Provide first level support, escalating to carriers or system providers when needed
Develop and deliver training for users with varying technical skill levels
Work with departments to understand communication needs and tailor solutions
Ensure UC systems integrate effectively with existing tools (e.g., CRM, project software)
Maintain accurate technical documentation, configurations, and process details
Develop user-facing knowledge articles to enable self service support
Track usage, system performance, and adoption trends
Prepare reports and insights for the Unified Communications Manager
Ensure systems comply with security standards and organizational policies
Participate in team initiatives, sharing insights and best practice
Qualification
Required
Bachelor's degree in computer science or equivalent experience
7 – 10 years' experience with classical PSTN voice and carrier services and implementation processes
5 – 7 years with IP Telephony experience
Proficient understanding of VoIP technologies, protocols (SIP, H.323, etc.), and equipment (IP phones, VoIP gateways)
Strong knowledge of networking fundamentals, including TCP/IP, LAN/WAN architecture, and Quality of Service (QoS) for voice traffic
Experience in managing telephony systems, including installation, configuration, troubleshooting, and maintenance
Familiarity with unified communication platforms that integrate voice, video, messaging, and collaboration tools
Ability to develop detailed project plans with timelines, milestones, and resource allocation for telephony initiatives
Strong capability to mentor and develop teams, fostering a culture of collaboration, accountability, and continuous improvement
Skills in setting clear objectives, conducting performance reviews, and providing constructive feedback to team members
Ability to work effectively with cross-functional teams, aligning telephony strategies with organizational goals
Expertise in evaluating, negotiating, and managing vendor contracts to ensure service quality and cost-effectiveness
Strong interpersonal and communication skills to engage with stakeholders at all levels, including technical and non-technical audiences
Focus on delivering high-quality service to end-users, addressing their needs, and enhancing their experience with telephony systems
Benefits
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
Accident Insurance
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child and Elder Care
PerkSpot Employee Discount Program
Volunteer Day
Company
CertainTeed
CertainTeed®, a subsidiary of Saint-Gobain, is North America’s leading brand of sustainable exterior and interior building products.
5001-10000 employees
H1B Sponsorship
CertainTeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (19)
2023 (16)
2022 (25)
2021 (12)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Alexandria Tiefenthaler
Business Operations Manager, Office of the CEO
Anthony Yambor
Senior Talent Acquisition Partner
Company data provided by crunchbase