Novartis · 6 days ago
Director, Innovation & Human Centered Experience
East Hanover, NJ
Full-time
Onsite
Director/Executive
$160K/yr - $298K/yrNovartis is seeking a Director of Innovation & Human Centered Experience to enhance employee experiences within People & Organization (P&O) through human centered design and innovation. The role involves guiding teams in discovery and design processes to create intuitive and meaningful work experiences, partnering with stakeholders to deliver solutions based on real employee needs.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Assess and frame complex business, people and process challenges to determine the right innovation and design approach
Identify insights, blind spots and experience opportunities across processes, interactions and supporting systems
Conduct research using Human Centered Design and service design methods to understand user needs, pain points and moments that matter
Translate complex or ambiguous challenges into clear problem statements and opportunity areas
Partner with Global Process Owners (GPOs) to redesign processes informed by human centered insights and employee priorities
Coach teams to apply human centered design methods including journey mapping, synthesis, prototyping and testing
Identify integration opportunities that streamline experiences and reduce friction across end‑to‑end journeys
Ensure process changes connect to real employee needs and moments that matter, avoiding siloed or purely operational improvements
Create or co‑create journey maps, prototypes and experience concepts when deeper design expertise is required to accelerate progress
Contribute to internal playbooks, methods, tools and frameworks that help teams apply human‑centered practices
Coach GPOs, P&O teams and cross‑functional partners to apply human‑centered and design‑led approaches in their work
Facilitate alignment sessions and co‑creation activities to build shared understanding and stronger solutions
Lead or support innovation and experience design efforts from early discovery through pilot execution
Translate insights and ideas into tangible concepts, prototypes and validated recommendations
Qualification
Required
Extensive experience in innovation, HCD, service design, digital experience, customer/employee experience, or transformation
Degree in innovation, design, digital experience, business, behavioral science or related fields, or equivalent experience
Proven ability to translate insights into journeys, concepts, prototypes and actionable recommendations
Experience enabling, coaching, or influencing others in design or innovation practices
Demonstrated ability to simplify complexity and uncover underlying problems and opportunities
Excellent facilitation, communication and storytelling capabilities
Ability to influence without authority and build trusted partnerships across diverse stakeholders
Experience working in global, complex or matrixed environments or within consulting settings
Experience integrating multiple processes or journeys to create streamlined, connected end‑to‑end experiences
Ability to apply systems thinking to align processes, policies, tools and behaviors into cohesive solutions
Benefits
Health, life and disability benefits
A 401(k) with company contribution and match
A variety of other benefits
A generous time off package including vacation, personal days, holidays and other leaves
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
Founded in 1996
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
2026-02-04
Morningstar.com
2026-02-04
Longevity.Technology
2026-02-04
Company data provided by crunchbase