WTW · 21 hours ago
Service Manager
800 North Glebe Road, Arlington, VA, 22203, US
Full-time
Onsite
Senior Level, Lead/Staff
$75K/yr - $100K/yr
10+ years expWTW is a company focused on technology support, and they are seeking a Service Manager to evaluate IT and Operations efficiency and improve service delivery. The role involves managing the IT Service Portfolio, engaging with stakeholders, and leading continual service improvement initiatives.
ConsultingInformation TechnologyInsuranceMedicalService Industry
No H1B
Responsibilities
Interfaces with all customers regarding service offerings, costs, value propositions, and on boarding processes
Continuously evaluate IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement
Understanding trends within the processes or shared services areas in scope and recommending appropriate course of action that benefits IT and its Customers
Seek feedback from the customer, agree and own the customer(s) Continual Service Improvement Plans (CSIPs)
Plan, prepare and organize service capabilities for new development activities, projects, releases, new applications
Responsible for asset management associated with end-user computing
Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions, service ordering
Design of future services identified in the Service Portfolio
Provides support to business owners and external groups in the understanding of the services offered, including quality, costs, leverage, risks, user experience and speed of delivery
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology Management and/or an MBA is required
10-15 years experience in a similar role within the financial industry or a complex international environment
Experience with establishing oversight and governance with third party service providers for contract management and performance monitoring is required
Ability to think out of the box, solve problems, encourage innovation and manage change
Actively promotes ideas, proposals, and influences strategy
Excellent critical thinking and creative problem solving
Ability to work independently, under own initiative and within a team
Preferred
Familiarity with reporting software, ITSM tools like ServiceNow is strongly preferred
ITIL and/or PMP certified would be preferred
Benefits
Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
[Paid Time Off](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcdn-static.findly.com%2Fwp-content%2Fuploads%2Fsites%2F1862%2F2023%2F01%2F31091722%2FWashington-State-Time-Off.pdf&data=05%7C02%7CGeanBernadette.Viray%40wtwco.com%7C330ab2cebece4969381e08dda9242d6f%7C76e3921f489b4b7e95479ea297add9b5%7C0%7C0%7C638852695343145403%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=v8n9ePAuwNWHOBFAQs%2FQVcjmPjj4xURf7xrZgYO7qMU%3D&reserved=0) (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Global Trade Review
2026-01-23
2026-01-17
Company data provided by crunchbase