626 · 12 hours ago
Customer Success Manager
Kansas City, KS, US
Full-time
Onsite
Entry, Mid Level
$45K/yr - $60K/yr
2+ years exp626 is a rapidly growing company in Healthcare Technology Management, providing maintenance expertise on medical technology equipment. The Customer Success Manager will manage customer relationships, ensuring exceptional service experiences by coordinating with Field Service Engineers and adhering to service level agreements.
Health CareMedicalMedical Device
Responsibilities
Manage accounts for 626 to ensure a positive and stable customer relationship
Effectively manage service events by communicating with both the Customer and the Field Service Engineer to ensure clarity throughout the service process
Adhere to 626’s customer communication standards to provide quality updates every 2-hours
Understand customer contractual coverages to ensure service level agreements are upheld throughout dispatch and service processes
Follow 626’s regular quoting practices to ensure there is transparency around cost of time and materials service throughout each relevant service event and obtain formal POs when necessary
Participate in work order reviews weekly and communicate with the billing team on any delays in performance of service or closure of work orders to support efficient billing and accurate regional financials
Work with Field Service Engineers to obtain status on service events to relay to the customer
Work with Parts Procurement to obtain status on open parts orders required for future service scheduling
Identify when escalation to a Team Lead, Regional Director or 626 Escalations team is necessary to meet customer needs and resolve imminent or potential future issues
Participate in after-hours and weekends rotations to ensure 626’s customers are supported 7-days /week
Qualification
Required
Problem-solving skills to resolve issues with efficiency and professionalism
Customer service skills and positivity to enthusiastically promote the 626 brand
Ability to relay information in a fast-paced environments
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Knowledge of computers for scheduling and other dispatching duties
Preferred
2+ years of experience in a high-volume customer service role preferred
Prior experience working in a Field Service / Equipment Maintenance industry is a plus
Benefits
Medical
Dental
Vision
Health Savings Account
401(k) with Employer Matching
Life Insurance
Paid Time Off
Company
626
OUR VISION Improving Patient Care 626 is fully committed to providing our clients and partners with the proper tools, services, and support that enables them to truly maintain — better patient care.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-02Acquired
Leadership Team
Michael Fischer
Chief Financial Officer
Kevin Gill
COO
Company data provided by crunchbase