Stelo, a StarQuest Company · 1 week ago
Stelo Support Engineer/Database Administrator
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $150K/yr
2+ years expStelo is a company that specializes in enterprise-class data replication tools. They are seeking a talented support engineer to provide technical support for their software, focusing on resolving customer issues related to installation, configuration, and performance tuning.
Big DataSoftwareInformation TechnologyDatabase
Responsibilities
Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
Perform software installation and upgrade as well as replication configuration and tuning
Troubleshoot data replication issues and provide solutions to customers
Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc
Develop and maintain technical expertise in our data replication product and related technologies
Document customer issues and solutions in our internal knowledge base
Be available for occasional as-needed on-call support
Qualification
Required
Bachelor's degree in computer science, information systems, or a related field
Excellent problem-solving and troubleshooting skills with a strong customer service orientation and clear, effective communication abilities—both written and verbal
2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, Oracle, SQL Server, Postgres, MySQL
2+ years of experience with big data and data warehouses technologies such as Microsoft Fabric's Lakehouse, Databricks, Kafka, Snowflake, Big Query, etc
Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in complex hybrid (on-prem/cloud) environments. Proficient in diagnosing and resolving problems related to firewalls, VPNs, and SSL/TLS that impact database communication and data replication reliability
Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and cloud-native monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput
Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and cloud-hosted environments (AWS/GCP/Azure)
Familiarity with Linux and Windows Server environments
Preferred
DBAs are strongly encouraged to apply
Experience with data replication technologies
Proficiency in PowerShell and Unix shell scripting
Experience with containerization technologies such as Docker
Benefits
Generous health insurance coverage
Employee benefits
Retirement matching
Medical insurance for you and your family
Monthly HSA contributions
3 weeks paid vacation
11 Stelo holidays
Matching retirement contributions
Annual bonuses
Company
Stelo, a StarQuest Company
Stelo frees organizations from the complexities and difficulties of static data pipelines.
11-50 employees
H1B Sponsorship
Stelo, a StarQuest Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (1)
Funding
Current Stage
Early StageRecent News
ClimateHack Weekly
2026-02-07
FoodHack Weekly
2026-02-07
Company data provided by crunchbase