Help Desk Technical Tier I Support (55001) jobs in United States
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Gilat DataPath · 16 hours ago

Help Desk Technical Tier I Support (55001)

positionKuwait - N/A, GA
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. DataPath, Inc. is seeking Help Desk Technical Tier I Support to be the day-to-day operator of the TCF, ensuring the equipment necessary for fast, reliable, and secure exchange of information.

Cyber SecurityData VisualizationInformation TechnologyIT Management
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Shall field trouble calls via the phone and computer trouble ticketing system
Shall perform laptop imaging
Shall perform basic IP troubleshooting
Shall build user accounts on the domain
Shall add and remove computers from a Microsoft domain environment
Shall assign user accounts to appropriate groups and permissions
Shall build exchange mailboxes
Shall troubleshoot user email issues
Shall troubleshoot printers and map shared printers
Shall document trouble calls and computer/network actions for reporting purposes

Qualification

A+ CECCNA-SecurityNetwork+ CEIT customer supportNetworkingCNDSSCPDOD clearanceTroubleshootingDocumentation

Required

US Citizenship is required
Candidate must possess, or be able to obtain, DOD secret or top-secret clearance
Shall have one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP
Shall have 7 years of experience with IT systems
Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment
11 years of recent specialized experience

Preferred

Associate degree preferred in Networking

Company

Gilat DataPath

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DataPath brings over 25 years of specialty communications and cyber security expertise to military, government and commercial customers in remote, austere, or at-risk environments.
dateFounded in 1996
location
Little Rock, Arkansas, USA
people-size201-500 employees
web-link
http://www.datapath.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-03-09Acquired
2004-09-16Private Equity
2004-09-01Debt Financing

Leadership Team

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Nicole Robinson
President
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Recent News

PRNewswire
DataPath Welcomes New Executives to Spearhead Growth
2024-05-29
Globe Newswire
Nicole Robinson Appointed President of DataPath Inc.
2024-05-20
PRNewswire
DataPath Launches ProsperityHSA
2024-05-01
Company data provided by crunchbase