Tulsa City-County Library · 1 day ago
IT Technician
Tulsa, OK
Full-time
Onsite
Entry Level
$24.18/hr - $24.18/hr
3+ years expTulsa City-County Library is seeking an IT Technician to serve as the primary point of contact for technical support within their computing environment. This role involves installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software to ensure optimal system performance while providing customer-focused assistance to end users.
Libraries
Responsibilities
Receive and respond to incoming calls, web submissions, and/or e-mails regarding IT problems
Logs all incidents into the ITSM incident management system and accurately document resolution
Perform onsite analysis, diagnosis, and resolution of problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Keep all hardware and software updated with current versions
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring helpdesk operations
Escalates to appropriate vendors and works with contacts to resolve issues including coordination and communication with customers and other IT staff
Updates documentation and knowledge base articles in coordination with management to ensure up to date information
Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture;
Performs other duties as instructed and assigned
Qualification
Required
Excellent technical knowledge of PC and desktop hardware, software, configurations and data communications protocol required
Hands on hardware troubleshooting experience
Exceptional analytical and diagnostic capacity
Capacity to learn library's automated online system required
Strong interpersonal and communication skills
Must work well in a team environment
Working technical knowledge of current protocols, operating systems, and standards
Skilled with operation of tools, components, and peripheral accessories
Associates degree in the field of information technology and/or 3 years' equivalent work experience
A+ certification required (within one year of employment)
Proficient with Microsoft Office Suite products
Valid driver's license required
Company
Tulsa City-County Library
The Tulsa Library opened in 1913 with one location and just over 1,000 items in circulation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Johnson
Chief Executive Officer
Rebekah Cowan
Chief Technology Officer
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