Alpha Warranty Services · 1 month ago
TECHNICAL SUCCESS MANAGER
South Jordan, UT
Full-time
Onsite
Mid Level
3+ years expAlpha Warranty Services is seeking a Technical Success Manager who will own and optimize the organization’s technology tools while driving adoption and ensuring a seamless user experience. This role serves as a bridge between technical solutions and business needs, working closely with internal teams and external users to maximize tool value.
Contact ManagementCustomer ServiceService Industry
Responsibilities
Own and maintain technology tools, ensuring they meet business and user needs
Drive adoption of tools by developing engagement strategies, training materials, and regular user communication
Keep a prioritized list of desired improvements, enhancements, and bug fixes
Identify, track, and communicate bugs or system issues to internal development or vendor teams
Maintain regular communication with external users, serving as the primary technical point of contact
Manage delivery of technical products and services to ensure customers understand the full product offering
Provide onboarding, troubleshooting, and ongoing support to ensure successful tool utilization
Build and maintain strong relationships with users, acting as an escalation point and trusted technical advisor
Partner with internal departments (Product, Development, Operations, etc.) to translate customer needs into actionable product features or process improvements
Provide clear and constructive feedback to management on product performance, functionality, and user requirements
Contribute to project leadership efforts, helping define goals, timelines, and deliverables for technology initiatives
Maintain current functional and technical knowledge of supported products or service lines
Help document best practices for developing, deploying, and supporting tools and solutions
Identify opportunities for process improvement through Six Sigma, Agile, or other continuous improvement methodologies
Monitor industry and market trends to anticipate user needs and support the development of forward-looking solutions
Qualification
Required
Bachelors Degree in Business Management, Business Administration or similar field or equivalent education and work experience required
3-5 years experience managing products/projects with an emphasis on technical tool adoption
Proven experience working with or managing technology tools, platforms, or products in a customer-facing capacity
Strong problem-solving and analytical skills with a focus on continuous improvement
Excellent communication, presentation, and relationship management skills
Experience collaborating with cross-functional teams, including developers, product managers, and business stakeholders
Knowledge or experience in Six Sigma, Continuous Improvement, Product Ownership, or working with a development team using Agile or Kaizen methodologies
Ability to balance technical details with strategic thinking and customer empathy
Technically curious and proactive in identifying opportunities for improvement
Skilled in simplifying complex topics for both technical and non-technical audiences
Organized, self-motivated, and comfortable leading multiple initiatives simultaneously
Passionate about creating great user experiences and driving product success through collaboration
Preferred
PMP, PMI-ACP, or similar certification is a plus but not required
Company
Alpha Warranty Services
provides a full line of unique and valuable vehicle service contract programs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Robinson
Chief Operating Officer
Darin Ramos
Chief Sales Officer
Company data provided by crunchbase