Customer Success Manager jobs in United States
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Intellistack · 12 hours ago

Customer Success Manager

positionDenver, CO
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$80K/yr - $90K/yr
date2+ years exp

Intellistack is a leading provider of no-code productivity solutions that help organizations automate workflows and enhance digital experiences. As a Customer Success Manager, you will manage post-sale relationships with customers, ensuring they maximize the value of the platform through guidance, strategic alignment, and proactive support.

Cloud Data ServicesDocument PreparationEducationEnterprise SoftwareLead GenerationMobileProductivity ToolsSaaSSmall and Medium BusinessesSoftware

Responsibilities

Oversee onboarding and ensure successful implementation for new accounts
Guide existing accounts to maximize value and efficiency with Intellistack’s platform
Monitor account health, proactively identifying risk and opportunity
Develop success plans and business reviews that align with customer goals
Build consultative relationships with executive sponsors and stakeholders
Drive adoption, license utilization, and identify expansion opportunities
Act as a customer advocate internally across Product, Sales, Engineering, and more
Lead strategic check-ins and Adoption Reviews to drive customer alignment
Educate customers on available resources like training, certifications, and webinars
Partner with Sales to support retention and contract cycles
Manage renewals in accounts that are assigned
Maintain accurate data on all interactions using Salesforce and other tools
Meet account performance objectives including churn reduction and upsell targets

Qualification

Customer Success ManagementSaaS platformsProduct ManagementData AnalysisCommunication skillsPresentation skillsRelationship-buildingAttention to detailCross-functional collaborationStrategic thinking

Required

2+ years of experience as a Customer Success Manager in a SaaS environment
Strong knowledge of SaaS platforms and digital ecosystems
Exceptional communication, presentation, and relationship-building skills
High attention to detail, organization, and follow-through
Comfort with cross-functional collaboration and strategic thinking
Willingness to travel periodically as needed

Preferred

Background in Product Management, Consulting, Data/Financial Analysis preferred

Company

Intellistack

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Founded with the belief that work should be simplified, Intellistack (formerly Formstack) has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less.
dateFounded in 2006
location
Fishers, Indiana, USA
people-size201-500 employees
web-link
https://www.formstack.com

Funding

Current Stage
Growth Stage
Total Funding
$425M
2021-11-18Private Equity· $425M
2014-06-23Series Unknown
2008-09-01Series A

Leadership Team

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Elle Woulfe
Senior Vice President Global Marketing
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Zak Pines
VP, Partnerships
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