TikTok · 12 hours ago
TikTok Shop - Product Operations Manager, CRM
Seattle, WA
Full-time
Onsite
Mid Level
$122K/yr - $233K/yr
3+ years expTikTok is a leading destination for short-form mobile video, and they are seeking a Product Operations Manager for their CRM team. The role involves improving operational efficiency, supporting internal operation teams, and promoting CRM products within the US operation teams.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Become the Product Operations point of contact for the US Operation Product team (CRM), including products such as operation workbench, management tools, analysis tools community tools, etc., supporting our internal operation teams
Work with our client-operation teams, to improve operational efficiency, reducing the amount of resources and time for product development
Understand operation methods and workflow; establish mechanisms like building usage analysis of clients, collecting feedback on issues, scoring clients satisfaction; generate useful input for product teams and drive product implementation
Work with our partner product teams, to improve product tools penetration
Understand how to use CRM products: establish mechanisms like GTM training, user handbook and best practice; promote CRM products within US operation teams and drive the issues solved during this process
Qualification
Required
Bachelor's degree or above and a minimum of 3+ years of experience
Understanding of business scenarios, processes, and rules, with the ability to distill complex workflows into key roles and actions, and translate them into clear, actionable product requirements
Proven ability to thrive in a fast-paced environment with strong ownership, problem-solving, and collaboration skills
Excellent analytical skills, with experience leveraging data to guide decisions and measure results
Preferred
E-commerce/CRM/SaaS product or operation experience preferred
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase