Fairview Health Services · 5 hours ago
Lead Analyst - IT Enhanced Support Analyst
Minneapolis, MN
Full-time
Onsite
Senior Level
7+ years expFairview Health Services is a respected organization seeking a Lead Analyst - IT Enhanced Support Analyst to support their Executive Leadership Team. This role involves providing high-level technical support, managing executive preferences, and ensuring a seamless technology experience for senior leaders.
AssociationHealth CareHospitalMedical
Responsibilities
Executive-Facing Support & Relationship Management
Responsible for managing direct dial support calls from executive level resources during business hours and ensuring the service is transitioned over to the Technology Service Center for after-hours support. On-call required
Serve as the primary point of contact and trusted technical advisor to the ELT and their executive assistants
Deliver discreet, executive support for all endpoint, mobile, conferencing, and collaboration technologies across in-office, remote, and hybrid environments
Provide real-time assistance during key meetings, events, and critical operational windows
Maintain a comprehensive understanding of executive preferences, workflows, and business rhythms to tailor support accordingly
Exercise sound judgment, discretion, and urgency when handling confidential or sensitive situations
Coordinate directly with other IT teams to escalate, resolve, and follow through on complex or high-impact issues
Represent the voice of the executive in service design discussions, process refinement, and continuous improvement initiatives
Qualification
Required
A.A./A.S. Information Technology/Systems or a related field / equivalent experience
7 years + years of experience delivering second-level IT support, including senior-level or executive non-technical users
2 years Experience designing and facilitating end-user training
Demonstrated ability to provide calm, confident support in time-sensitive, high-visibility scenarios
Proven expertise with Apple (MAC), Microsoft Windows, O365, VPN, printing solutions, Citrix, conferencing tools (Zoom/Teams), and enterprise mobile devices (Apple/Android)
Preferred
B.S./B.A. Information Technology, Computer Science, or a related field / equivalent experience
10 years Hands-on technical support experience, with 2+ years supporting C-suite or equivalent executive leadership
Prior leadership, team coordination, or mentorship experience in a technical support environment
Microsoft Certified Professional (MCP) CompTIA Network+ Mobility+
Benefits
Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages
More!
Company
Fairview Health Services
Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
10001+ employees
H1B Sponsorship
Fairview Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (9)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-15Acquired
Leadership Team
James Hereford
President and CEO
Joe Gaylord
Executive Vice President & Chief Financial Officer
Recent News
2025-12-17
Twin Cities Business
2025-12-09
2025-11-23
Company data provided by crunchbase