Vidmob · 13 hours ago
Senior Account Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expVidmob is the creative data company, providing essential scoring software and analytics for marketers and agencies. The Senior Account Manager will serve as the primary relationship owner for enterprise clients, focusing on driving customer success, maximizing product adoption, and contributing to revenue growth.
Advertising PlatformsCloud Data ServicesSaaSSocial Media AdvertisingVideo
Responsibilities
Own the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle
Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value
Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction
Deliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency
Conduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities
Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction
Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership
Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed
Orchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time
Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership
Qualification
Required
5-8 years of experience in Account Management, preferably within a SaaS or AdTech environment
Strong background in the advertising industry, digital media, and enterprise/agency client management
Proven track record of meeting or exceeding revenue targets through account growth
Demonstrated ability to identify expansion opportunities and close upsells
Open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes
Excel at strategic account planning and executive-level communication
Understand client business objectives and can translate them into solutions that drive measurable impact
Naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives
Navigate complex organizations, manage enterprise and agency relationships, and understand different personas' needs
Deeply empathetic to customer challenges, think creatively about solutions, and are relentless in pursuit of customer success and satisfaction
Experience negotiating contracts and managing complex sales cycles
Work effectively with sales leadership to close renewals and expansions
Use metrics to inform decisions, track account health, and demonstrate impact
Highly organized and detail-oriented in managing multiple accounts and priorities
Comfortable with ambiguity, adaptable to change, and ready to roll up sleeves in a fast-paced, evolving environment
Benefits
Stock option grant
Company
Vidmob
VidMob is a video content creation network and platform where brands can create digital video ads with expert teams.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$239.65MKey Investors
Shamrock Capital AdvisorsBuildGroupBrandtech Ventures
2025-05-08Series Unknown· $8M
2022-08-17Series D· $110M
2021-02-23Series C· $50M
Leadership Team
Alex Collmer
Founder & Executive Chairman
Craig Coblenz
Cofounder
Recent News
Marketing Dive
2025-12-24
2025-10-29
2025-09-25
Company data provided by crunchbase