Synstack Technologies · 14 hours ago
Site Reliability Engineering Manager
San Ramon, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expSynstack Technologies is seeking a Site Reliability Engineering Manager to provide leadership in managing SRE operations. The role involves supporting application reliability in the retail domain, overseeing monitoring and incident management processes, and collaborating with cross-functional teams.
Information Technology & Services
Hiring Manager
Hemanth Kumar
Responsibilities
Must have knowledge of how SRE Level 2 application support works
Working knowledge in Retail domain is mandatory
Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic
Should know how to write SQL query to fetch details from NewRelic, database
Must have Developer mind sets logs analysis, confident enough to talk on customer calls, automate the issues, provide dev fixes etc
Should know how to investigate logs, leverage basic Java skills, Python to write automation scripts
Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA
Experience working with postman
Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Should know how to work with the Dev team, cross functional teams across time zones
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms
Qualification
Required
10-15 Years of Experience
Retail/Ecommerce Domain is required
Working knowledge in Retail domain is mandatory
Must have knowledge of how SRE Level 2 application support works
Working knowledge in Retail platforms Shopify and other front end tech stacks node JS, react, APIs & aws are mandatory
Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic
Should know how to write SQL query to fetch details from NewRelic, database
Must have Developer mindsets logs analysis, confident enough to talk on customer calls, automate the issues, provide dev fixes etc
Should know how to investigate logs, leverage basic Java skills, Python to write automation scripts
Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/customers into the P1 calls till RCA
Experience working with postman
Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Should know how to work with the Dev team, cross functional teams across time zones
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms
Company
Synstack Technologies
Synstack Tech | Innovate. Build. Hire. Grow. At Synstack Tech, we bridge the gap between innovative development and smart hiring.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase