Beth Israel Lahey Health · 1 hour ago
Clinical Practice Assistant Lead - Ambulatory Float Pool
Boston, MA
Full-time
Onsite
Entry, Mid Level
$23.15/hr - $31.16/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people's lives. The Clinical Practice Assistant Lead is responsible for providing patient services, acting as a team leader and mentor, and ensuring smooth practice operations through effective communication and collaboration with healthcare providers.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc
Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system
Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification so the encounter is productive for both the patient and provider
Performs a wide variety of activities relevant to the clinical setting which may include assisting providers, performing phlebotomy, EKG's, vital signs, etc. Performs lab tests and implements quality control standards as indicated. Provides patients with relevant instructions for specific tests and procedures
Serves as a role model, mentor and resource. Collaborates with practice support team. Provides training and shares knowledge. Oversees the work of others and solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used more effectively
Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Monitors and ensures that patient exam rooms are clean and organized. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Orders supplies and equipment; restocks supplies and monitors for expiration dates
Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements
Assembles records according to medical center policy and as standards are defined by the Joint Commission. Handles requests for patient information according to established guidelines
Qualification
Required
High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation
Preferred
Phlebotomy certificate
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
2026-01-25
Boston Globe
2025-11-24
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