Flik Hospitality Group · 1 day ago
GUEST SERVICE AMBASSADOR
Valhalla, NY, US
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expFlik Hospitality Group is a company that values the passion for food and hospitality in its associates. The Guest Service Ambassador (GSA) is responsible for creating a welcoming atmosphere for clients and staff, serving as the first point of contact and assisting visitors during their stay.
ConsultingFood and BeverageHospitality
Responsibilities
Provide high-level internal and external customer support
Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction
Assist in making space reservations using an online tool and escorting guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Coordinate luggage drop-off and pick-up
Manage the access badge process for employees and visitors according to client standards
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Provide general travel support (arranging for transportation, providing directions, etc.)
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
General administrative support
Interface with vendors to provide seamless customer support
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
Maintain a strong awareness of business activity and communicate all updates with your team members
Communicate and interact effectively with all other departments
Conduct opening and closing walkthroughs when business requires
Qualification
Required
Establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times
Providing high-level internal and external customer support
Greeting employees and visitors, welcoming visitors with a smile and maintaining eye contact through the entire interaction
Assisting in making space reservations using an online tool and escorting guests throughout the office
Speaking knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Coordinating luggage drop-off and pick-up
Managing the access badge process for employees and visitors according to client standards
Ensuring the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Providing general travel support (arranging for transportation, providing directions, etc.)
Coordinating and arranging basic office equipment repairs and maintenance
Carrying out instructions for security, fire, health and safety guidelines
Providing first-line support for basic office technology
General administrative support
Interfacing with vendors to provide seamless customer support
Communicating effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
Maintaining a strong awareness of business activity and communicating all updates with your team members
Communicating and interacting effectively with all other departments
Conducting opening and closing walkthroughs when business requires
Preferred
A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology / equipment
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
Two to three years' experience in a client service / reception position within a hospitality or corporate environment
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Flik Hospitality Group
FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jan Los
CFO & EVP
Recent News
2024-05-30
2023-06-26
2023-01-10
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