Nice Group · 8 hours ago
Gate Operator Tech Support Specialist
Kent, WA
Full-time
Onsite
Mid Level
$25/hr - $35/hr
3+ years expNice North America is a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. The Gate Operator Tech Support Specialist will provide post-sales support to customers, addressing inquiries related to HySecurity products and ensuring a positive customer experience through effective communication and problem-solving.
Consumer ElectronicsElectronicsSales Automation
Responsibilities
Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods
Addresses and response to customer inquiries on HySecurity products and services, including installation, operations functions, troubleshooting and maintenance
Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance
Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM
Review and provide feedback to the technical writing staff for new product documentation
Note customer issues with the potential for product or process improvements and providing that information to the Engineering team and Quality teams
Provide input to the RMA team on returns when special testing is required
Perform any other related duties as required or assigned
Qualification
Required
Experience with installation, support, and/or sales of commercial gate operators
3 or more years' experience in technical support or other customer facing role
Knowledge of and ability to troubleshoot Gate Operators and accessories
High customer service orientation
Demonstrate effective telephone communication skills
Well-developed troubleshooting and analytical skills
Self-directed with the ability to prioritize workload. Excellent organizational skills
Ability to quickly learn the various products, their faults and corrections
Possess the ability to read and interpret blueprints and technical specifications
Electrical circuit (Low and High voltage) understanding
Ability to use and instruct on the use of in field electrical diagnostic tools. (multi-meter)
Possess an aptitude for technical concepts and the ability to read and interpret specification sheets
Skilled in communicating field problems to engineers and quality staff for continuous product improvement
Demonstrate attention to detail
Proficiency with Microsoft Office tools
Positive attitude, self-motivated and eager to succeed
Preferred
Relevant 2-year degree preferred, experience or other technical certifications will be considered
Spanish language capability desired
Experience with Commercial gate operators and/or hydraulics a plus
Company
Nice Group
Nice Group offers a wide range of home automation and home security products that include garage doors, solar shades and wireless alarms.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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