Emory Healthcare · 10 hours ago
Financial Counselor - EHI
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expEmory Healthcare is a leading healthcare provider dedicated to inspiring and rewarding its employees. They are seeking a Financial Counselor who will be responsible for administering financial policies and assisting patients with financial processes in a hospital setting.
Health CareMedical
Responsibilities
Responsible for understanding, communicating, and administering financial policies and financial screening process to patients, patients families, and legal guardians in a hospital setting
Secure maximum reimbursement through up front identification and collection of patient liabilities via bedside, walk-in, phone inquiries prior to and up to the time of service
Review and monitor patients¿ accounts to improve revenue and timely processing of claims
Responsible for financially clearing patients prior to, at the time of service, or during inpatient admission by collecting payment, determining insurance eligibility, and/or evaluating for financial assistance
Requires knowledge of Medicare, Medicaid, and Third Party carriers, referrals and pre-certification procedures
Maintains a substantial knowledge base of patient financial assistance and co-pay programs available
Financial Counseling position must have knowledge and ability to perform aspects of Emory Healthcare processes from registration to billing
This position requires thorough knowledge of the patient estimate process
The financial counselor position interacts with patients, families, and other hospital support services to assure team efforts in the care and handling of financial arrangements, account inquiry, and account reconciliation
The financial counselor role requires the ability to multi-task efficiently while working in a fast paced environment with a strong attention to detail
Organizational and time management skills are required in order to maintain and prioritize daily work and follow-up on accounts in a timely manner
Completes technical and professional components of patient estimates and follows guidelines associated with the financial clearance policy
Reviews/monitors reports and identifies trends. Processes account adjustments as appropriate per established guidelines
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare
Acts as a liaison between PFS and hospital operations to resolve customer/patient inquiries related to billing and patient/customer satisfaction in a timely manner
Completes COBRA forms and other needed documentation in a timely manner
Collaborates with Care Coordination, clinical staff, physician offices, and other internal/external agencies regarding patient resources and to ensure account resolution
Utilizes all available tools to perform benefits verification
Provides excellent customer service to include compassion and empathy while focusing on account resolution
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Knowledge of Medicare, Medicaid, Third Party carriers, referrals and precertification procedures required
Excellent interpersonal skills with the ability to speak and write effectively at a level appropriate for the job
Working knowledge of medical terminology, ICD, and CPT-4 basics
Preferred
3 years healthcare or related job experience preferred
The following certifications are preferred: CHAA (Certified Healthcare Access Associate) and CPAR (Certified Patient Account Representative)
Benefits
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
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