GBS · 4 hours ago
Customer Service Representative
North Canton, OH
Full-time
Onsite
New Grad, Entry LevelGBS Corp. is an employee-owned company committed to learning and development, offering a family-oriented culture. The Client Account Specialist (CAS) will work with the sales team to enhance customer experience and manage accounts, providing detailed brand solutions and addressing customer inquiries.
Education
Responsibilities
Gain a thorough understanding of GBS and the BrandConnect business
Develop a thorough understanding and the relevance of GBS products and services to the market
Complete extensive training in the areas of Project Management, Sourcing, ERP, MyGBS, other 3rd party tech solution sites, Customer Service, and Account Administration
Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts
Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs
Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable
Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, and initiating and monitoring corrective/preventative actions
Assist with customer implementation of GBS products and services
Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing questions/concerns
Work with marketing programs to develop timely follow up campaigns to advance opportunities through the sales process
Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers etc
Maintain client product files which includes but not limited to samples, proofs, orders
Perform and maintain data entry for client accounts
Perform procurement and inventory management duties as assigned
Responsible for customer relations. Our current net promoter score is 68, and our goal is to maintain and improve this
Ability to provide and review client reports
Work with Account Executive or Manager, Business Development as team member on major account opportunities
Other duties and projects as assigned
Qualification
Required
Understand business processes
Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced environment
Excellent organizational skills
Proficient in MOS, internet search
Good written, interpersonal and oral communication skills
Ability to work as part of a team
Strong project management skills along with independent judgement
Basic problem-solving skills including the ability to analyze various data and information
Preferred
Bachelor's degree – Business/Marketing preferred
Benefits
Medical, Dental, Vision
Employer Paid Life and Disability
Generous Company Paid Retirement Plan
Cash Profit-Sharing
Wellness Program
9-10 Paid Holidays
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Company
GBS
GBS is an education provider that offers a variety of industry-related courses.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-10
Company data provided by crunchbase