Austal USA · 1 day ago
IT Technical Support I
Mobile, AL
Full-time
Onsite
New Grad, Entry Level
0+ years expAustal USA is a leading shipbuilding company, and they are seeking an IT Technical Support I to provide basic troubleshooting and support for various IT systems. The role involves responding to Helpdesk tickets, configuring workstations, and maintaining Helpdesk documentation while offering courteous customer support to end users.
Shipbuilding
No H1B
U.S. Citizen Only
Responsibilities
Respond to phone calls, email, chat, and/or web Helpdesk tickets to provide basic troubleshooting of: Workstations, printers, cellular phones, tablets, business systems passwords, email, standard windows applications, MS Office applications, internet and network connectivity, and other business systems that support business needs
Configure and perform installation and configuration of workstations, network printing devices, peripherals, and software as applicable
Communicate daily ticket status to end users
Maintains Helpdesk documentation
Document Helpdesk ticket repairs and resolutions upon closure
Use remote control tools to provide remote end user assistance
Respond to Helpdesk tickets in accordance with approved work flows, IT policies and procedures
Participate in on-call rotation for afterhours support as needed
Assign precedence to high priority items to conform with service level agreements
Offer courteous and responsive customer support to end users
Perform research and problem resolution using knowledge base and best practices
Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing
Various tasks may be assigned outside of the authorities/responsibilities listed on this job description
Qualification
Required
Minimum 0-2 years Helpdesk experience and systems support desired
Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required
Basic experience working with and troubleshooting mobile devices (Apple iOS)
Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP
Ability to troubleshoot and repair issues in a timely fashion
Ability to prioritize work flows
Excellent organizational skills and ability to work independently or on a team
Must have the ability to bend, squat, stoop, crawl, and kneel
Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis
Lift/ push/ pull up to 20 lbs. on a frequent basis
Ability to utilize personal protective equipment (hard hat, safety glasses, steel-toes shoes, goggles, respirator, safety harness, safety line, flotation gear, etc.) safely per OSHA standards
Ability to withstand cold and hot temperatures
Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps)
Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA: 18 years of age or older at time of application, Able to provide proof of US Person Status, No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date, No felony convictions of Drug crimes within three years from disposition date, Willing to submit to a drug screen, Willing to submit to a background check
Preferred
Associates degree preferred
A+ or N+ certifications preferred
Company
Austal USA
Austal USA is a ship manufacturer headquartered in Mobile, Ala., with service centers in San Diego and Singapore and a technology center in Charlottesville, Va.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christy Taylor
Chief Operating Officer - Transformation
Adam Overstreet
Vice President of Legal Affairs & Chief Compliance Officer
Company data provided by crunchbase