Komatsu · 18 hours ago
Technical Service Manager
Elko, NV
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. They are seeking a Technical Service Manager to lead the Field Services team focused on underground mining operations and specialized technical services, ensuring operational efficiency and safety compliance while managing a significant budget and fostering customer relationships.
ConstructionIndustrialManufacturing
Responsibilities
Provide effective management and mentorship to supervisors and technicians within underground mining, rope shovel operations, and technical service groups, fostering a culture of continuous learning and high performance
Uphold and promote Komatsu’s commitment to zero-harm by enforcing strict safety standards, conducting regular safety audits and training, and ensuring compliance with all regulatory guidelines relevant to mining activities
Lead comprehensive planning and coordination efforts to optimize scheduling, deployment of resources, and execution of critical projects, sustaining service-level agreements and maximizing equipment uptime
Manage departmental budgets rigorously, implement robust cost controls, analyze financial performance indicators, and ensure efficient allocation of resources to balance cost-effectiveness with service quality
Work closely with account managers and direct customer contacts to anticipate service needs, resolve issues promptly, and build long-term trust and satisfaction through transparent communication
Drive initiatives that support employee recruitment, retention, and professional development pathways, including succession planning to strengthen team stability and expertise
Collaborate with Komatsu America Corp (KAC) leadership and cross-functional teams to align service strategies and share best practices across business units enhancing overall enterprise effectiveness
Identify operational inefficiencies or opportunities for innovation; lead efforts to implement cutting-edge methodologies and technologies that boost productivity and elevate service standards
Qualification
Required
Minimum requirement of a High School Diploma or equivalent; possession of a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mining Engineering, or related technical field is strongly preferred
Demonstrated 10+ years of progressive experience in mining operations, heavy equipment management, or related technical services, including at least 5 years in a managerial or leadership capacity overseeing diverse teams
Proven ability in budgeting, operational planning, and managing complex service delivery frameworks within large-scale industrial environments
Exceptional communication skills with aptitude for engaging multiple stakeholders, fostering collaborative partnerships, and delivering clear, actionable feedback
In-depth knowledge of mining regulatory frameworks such as MSHA (Mine Safety and Health Administration) and DOT (Department of Transportation), alongside familiarity with relevant technical systems and software
Strong leadership qualities and commitment to diversity, equity, and inclusion principles to cultivate an equitable and supportive work environment
Preferred
Hands-on experience managing underground and rope shovel maintenance operations
Advanced technical certifications
Proficiency in enterprise systems such as SAP and Salesforce
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
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