Athomtech, Inc · 1 day ago
Product Support Analyst
United States
Contract
Remote
Senior Level, Lead/Staff
$40/hr - $80/hr
8+ years expAthomtech, Inc is a company seeking a Product Support Analyst for a remote role. The main responsibilities include providing support for the Texas Student Data System and collaborating with cross-functional teams to ensure effective communication and documentation.
EnterpriseIT InfrastructureProject ManagementQuality Assurance
Hiring Manager
Naveed Ahmed
Responsibilities
Required Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections
Required Customer Service: Experience in customer service, with strong communication skills
Required Collaboration: Strong ability to work closely with cross-functional teams
Required Communication: Excellent communication skills to effectively work with cross-functional teams
Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks
Required Training and Support: Experience in training other team members
Preferred Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
Preferred Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation
Qualification
Required
Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections
Experience in customer service, with strong communication skills
Strong ability to work closely with cross-functional teams
Excellent communication skills to effectively work with cross-functional teams
High level of accuracy and attention to detail in all documentation tasks
Experience in training other team members
Preferred
Familiarity with documenting software issues, release notes, and technical guides
Proven experience in creating clear, concise, and comprehensive technical documentation
Company
Athomtech, Inc
We are a Business & Information Technology Consulting firm that specializes in delivering quality professional staffing services and technology solutions to meet the changing needs of or our clients.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase