West Capital Lending · 22 hours ago
Appraisal Desk Manager
Detroit Metro
Full-time
Onsite
Mid, Senior Level
3+ years expWest Capital Lending is seeking an Appraisal Desk Manager to oversee the appraisal ordering process. The role involves managing relationships with Appraisal Management Companies, ensuring compliance with regulations, and resolving appraisal-related issues.
FinanceHome ServicesLendingMortgage
Hiring Manager
Brian Lentz
Responsibilities
Manage the appraisal ordering process and ensure all requests meet company, investor, and regulatory requirements (including AIR/Appraisal Independence Requirements)
Act as the primary point of contact between the company and Appraisal Management Companies (AMCs) or independent appraisers
Review incoming appraisal reports for completeness, accuracy, and compliance before submission to underwriting
Quickly identify and escalate appraisal issues such as valuation concerns, inaccuracies, or guideline discrepancies
Oversee the resolution of appraisal disputes, reconsideration of value requests, and corrections, ensuring documentation supports all actions
Maintain and enforce appraisal policies, procedures, and independence requirements to mitigate risk
Monitor turnaround times and AMC performance, addressing delays or quality concerns proactively
Manage internal staff involved in appraisal desk operations (if applicable), including training, workflow coordination, and performance evaluations
Track appraisal billing, fee schedules, and ensure accurate invoicing and payment processing
Collaborate closely with operations, processing, underwriting, and compliance teams to ensure seamless loan flow
Stay updated on regulatory changes, industry trends, and investor requirements related to valuations and appraisal processes
Qualification
Required
Minimum 3–5 years of experience in mortgage operations, appraisal desk, or valuation management
Strong knowledge of federal and state appraisal regulations, including AIR, USPAP basics, and investor requirements
Familiarity with appraisal ordering platforms (e.g., Mercury, AppraisalPort) and LOS systems such as Encompass
Excellent analytical skills with the ability to identify valuation risks and inconsistencies
Exceptional communication skills, both written and verbal
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to work independently and in collaboration with multiple teams in a fast-paced environment
Preferred
Experience managing AMC relationships
Supervisory or team leadership experience
Background in underwriting or appraisal review
Knowledge of Conventional, FHA, VA, and Jumbo loan guidelines
Company
West Capital Lending
West Capital Lending is a mortgage broker offering several choices of home loans and reverse mortgage options.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Iskander
Co-Founder of West Capital Lending, Inc. - NMLS 10116
Eric Hines
Co-Founder
Recent News
2025-12-10
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HousingWire.com
2025-10-16
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