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TTM Technologies · 17 hours ago

IT Client Services

Eau Claire, WI

Full-time

Onsite

Senior Level

5+ years exp

TTM Technologies, Inc. is a leading global manufacturer of technology products, and they are seeking an IT Site Technician to provide strategic technical support and operational coordination for site-level IT activities. This role acts as a liaison between the site and enterprise IT, ensuring technology solutions meet local business needs while adhering to corporate IT standards and compliance requirements.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction

Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems

Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productivity

Perform system maintenance, updates, and preventive maintenance activities

Monitor IT infrastructure and services to proactively identify and address potential issues

Support after-hours and emergency IT needs as required

Respond to Help Desk calls and service requests from site user base

Resolve Level 1 end-user problems including hardware, software, network, and application issues

Support and train end-users on a wide range of software applications and IT systems

Provide technical guidance and assistance to business users at all levels

Document support activities and solutions in ticketing system

Escalate complex issues to enterprise IT teams or specialized resources as appropriate

Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site

Support deployment of enterprise applications, system upgrades, and technology refresh initiatives

Coordinate site-level aspects of enterprise IT projects and implementations

Ensure local IT systems integrate properly with enterprise infrastructure

Support migration activities and technology transitions

Strong knowledge of current desktop and laptop operating systems (Windows 10/11, macOS) and hardware

Skilled in network and printing troubleshooting and problem resolution

Ability to quickly learn and adapt to new technologies, processes, and business requirements

Read, understand, and apply complex technical information and documentation

Coordinate third-party vendor interactions for warranty service repair and maintenance

Act as primary liaison between Syracuse site and centralized enterprise IT organizations

Communicate local site needs, requirements, and priorities to enterprise IT leadership

Translate enterprise IT initiatives and standards into site-level implementation plans

Facilitate collaboration between site business users and IT service delivery teams

Represent site interests in enterprise IT planning and decision-making processes

Partner with site business leaders to understand technology needs and operational challenges

Work with IT partners across the organization to recommend solutions that improve site efficiency and effectiveness

Build and maintain strong relationships with local management, business users, and IT stakeholders

Serve as trusted advisor on IT matters for site leadership

Communicate IT changes, updates, and initiatives to site user community

Support IT compliance activities including audits, risk assessments, user access reviews, and security controls

Ensure adherence to regulatory and industry standards including: - NIST 800-171 (Controlled Unclassified Information protection) - NIST 800-53 (Security and Privacy Controls) - ITAR (International Traffic in Arms Regulations) - SOX (Sarbanes-Oxley Act) - Other applicable cybersecurity frameworks and defense industry requirements

Comply with TTM Export Control Policies and Procedures and all applicable export laws

Identify ITAR-controlled products on manufacturing floor and restrict access to US Citizens and US Permanent Residents only

Recognize foreign person visitors by badge differentiation and understand access restrictions

Follow authorization procedures for foreign visitor access (Visitor Authorization Letter - VAL)

Understand and comply with export and ITAR requirements for international shipments

Manage vendor approvals for ITAR-related manufacturing and services

Support cybersecurity controls and security monitoring activities

Participate in security awareness and compliance training

Assist with IT audit preparation, documentation, and response

Participate in risk assessments and vulnerability management activities

Document compliance activities and maintain audit trails

Maintain IT service standards and service level agreements (SLAs)

Monitor and report on IT service quality and performance metrics

Identify opportunities to improve service delivery and user experience

Support implementation of IT best practices and ITIL-aligned processes

Assist with IT procurement activities and equipment ordering for site needs

Support asset management and inventory tracking

Coordinate equipment delivery, installation, and deployment

Assist with IT documentation including procedures, system configurations, and technical standards

Maintain accurate records of IT assets, configurations, and changes

Create and update knowledge base articles and user guides

Document compliance activities, audit findings, and remediation actions

Generate and distribute IT reports including service metrics, asset inventory, and compliance status

Support IT planning activities with data analysis and reporting

Track and report on IT projects, initiatives, and key performance indicators

Provide input to IT budget planning and resource allocation

Contribute to site IT planning and technology roadmap development

Identify technology needs and opportunities for improvement

Support business continuity and disaster recovery planning for site IT systems

Participate in IT strategy discussions and planning sessions

Deliver exceptional customer service with professionalism, patience, and dedication

Excel in environment where exceeding customer expectations is the key objective

Demonstrate active, supportive team member attitude with eager, can-do approach

Maintain cooperative working relationships across all organizational levels

Demonstrate sensitivity to and respect for diverse populations

Communicate with team members to learn and share technical skills

Participate in knowledge transfer and best practices sharing

Train end-users on IT systems, applications, and security awareness

Mentor junior IT staff and contribute to team development

Work effectively with site management and direct manager to identify site-impacting IT issues

Collaborate with multiple IT teams, business units, and external partners

Contribute to cross-functional initiatives and projects

Build bridges between site operations and enterprise IT functions

Qualification

Windows 10/11Microsoft 365 AdministrationActive DirectoryNIST ComplianceTechnical SupportNetwork TroubleshootingITILEndpoint SecurityCustomer ServiceCommunication SkillsTeam Collaboration

Required

Associate's degree in computer science, Information Technology, or related field

5-7 years of relevant IT experience in technical support, IT operations, or systems administration