Dutech Systems · 2 hours ago
TSDS Data & Customer Support Analyst NEW!
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDutech Systems is seeking an experienced TSDS Data & Customer Support Analyst to support the Texas Student Data System (TSDS) and its associated data collections. This role requires strong customer service skills and collaboration with cross-functional teams to ensure accurate data handling and support.
ConsultingInformation Technology
Responsibilities
Provide functional and customer support for Texas Student Data System (TSDS) data collections and related processes
Serve as a point of contact for LEAs, vendors, and internal teams regarding TSDS data questions, issues, and resolutions
Collaborate closely with cross-functional teams to analyze issues, clarify requirements, and ensure accurate data submissions
Document issues, resolutions, and processes with a strong focus on accuracy and clarity
Develop and deliver training materials and conduct training sessions for team members and stakeholders
Support continuous improvement by identifying trends, recurring issues, and opportunities to enhance support processes
Assist with software documentation, including issue tracking, release notes, user guides, and technical references (as needed)
Maintain clear and professional communication with stakeholders at all levels
Qualification
Required
8+ years of experience working with the Texas Student Data System (TSDS) at the LEA or vendor level
8+ years of customer service experience with strong verbal and written communication skills
Proven ability to collaborate effectively with cross-functional and technical teams
Excellent attention to detail with a high level of accuracy in documentation and data handling
8+ years of experience training and supporting team members or end users
Strong problem-solving and analytical skills
Preferred
Experience with software documentation, including documenting software issues, release notes, and technical guides
Proven technical writing experience, creating clear, concise, and user-friendly documentation
Familiarity with education data systems and state reporting environments
Experience supporting large-scale education or government data systems
Prior experience working in a public sector or education agency environment
Company
Dutech Systems
Dutech Systems Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase