Chase · 9 hours ago
Customer Acquisition Experiences - Product Manager, Vice President
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Product Manager in Customer Strategy & Engagement – Acquisition Insights, you will innovate new product offerings, manage the end-to-end product life cycle, and ensure high-quality client experiences by acting as the voice of the customer.
BankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery & execution efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Be a center for knowledge – The candidate has deep curiosity and interest in maintaining product controls, monitoring, setting the standard for the team as it relates to our controls environment and ability to drive and strengthen the control framework
Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders and data analytics to drive decision making
Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences. Be a true story-teller to explain the “why” behind the importance of your work
Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
Heightened focus on holding self and others accountable to how we do business and follow the code of conduct as it relates to policies in place
Be the focal for audits and operational excellence across the organization
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
A customer journey & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer & control needs into clear product delivery or technical requirements
Experience driving change within organizations and managing stakeholders across multiple functions
Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
Good team player and leader inspires action and performance of their team - leading by example and instilling a culture of togetherness
Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables
Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
Experience working in acquisition, digital products, online and mobile platforms, and product controls
Has a keen sense of focus on monitoring tools that lead to the overall success of our platform
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field
Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching and more
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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