NEOGOV · 1 day ago
DSHS HCLA Public Benefits Specialist 1, 2, 4 In Training
Whatcom County – Bellingham, WA
Full-time
Hybrid
Entry, Mid Level
$4,653/mo - $6,259/mo
1+ years expNEOGOV is seeking a Public Benefits Specialist for the Department of Social and Health Services in Bellingham, WA. The role involves providing consultation about eligibility qualifications and financial guidance to high-risk clients, while also learning and advancing within a structured training program.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services
Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary
Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports
Provide professional case management
Input and receive data using multiple computer systems
Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes
Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications
Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales
Respond to case audits and make corrections
Qualification
Required
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination
One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs
A bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist
Preferred
Thrives in a standardized work setting
Familiarity with using various computer programs
Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone
Can work with complex technical regulations and procedures, and interpret complex situations
Will refrain from personal bias when determining eligibility
Is capable to prioritize and perform multiple tasks in a busy office with numerous interruptions
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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