NEOGOV · 12 hours ago
Public Safety Communications Training & Support Specialist
Asheville, NC
Full-time
Onsite
Entry, Mid Level
$22.51/hr - $26.68/hr
2+ years expNEOGOV is a company that focuses on public safety communication services. The Public Safety Communications Training & Support Specialist plays a key role in supporting training programs and quality initiatives for the 911 Center, ensuring effective training for new hires and ongoing education for existing staff.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supports the development, delivery, and evaluation of training programs for new and existing PSC staff
Tracks and reviews trainee progress, ensuring benchmarks are met and identifying areas for improvement
Collaborates with management to assess training effectiveness and make recommendations on trainee status
Assists in updating training materials, including the 911 Training Manual and curriculum
Assists with in-service training, APCO-certified courses (e.g., PST1, EMD, CTO, Supervision, FSC, LEC), and departmentwide training sessions
Participates in recruitment and public engagement efforts such as job fairs and workshops
Supports the Quality Assurance (QA) Program by conducting case reviews, analyzing trends, and recommending performance improvements
Manages protocol software certifications and tracks required employee certifications via state systems
Serves as Assistant Terminal Agency Coordinator (ATAC) and provides technical assistance to staff
Maintains accurate records for training, QA, continuing education, and certifications
Provides feedback and coaching to staff based on QA findings and collaborates on performance improvement plans
Assists with implementing best practices in emergency call handling and protocol compliance
Performs other related duties as assigned
Qualification
Required
High school diploma or GED
Minimum of two (2) years of public safety telecommunicator experience
Must possess and maintain a valid Terminal Operator certification provided by SBI/CJIS
Public Safety Telecommunicator Certificate
EMD Certificate
OEMS Certificate
Strong knowledge of emergency telecommunications systems, CAD, radio technologies, and public safety software applications
Proficient in research methods, computer skills, and the ability to learn and operate various software platforms
Effective instructional and communication skills, including the ability to teach, lead meetings, and collaborate with professional staff
Knowledge of quality assurance practices, including assessment tools and performance evaluation techniques
Ability to provide technical assistance, exercise sound judgment, and interpret policies and quality standards
Familiarity with HIPAA regulations and local government procedures
Knowledge of County geography, major landmarks, and emergency response zones
Skilled in customer service, office equipment use, and maintaining accurate records and reports
Ability to gain and apply knowledge of CJIS and other regulatory systems
Preferred
Dispatch experience in law, fire, and EMS
Public Safety Telecommunicator Certificate
National Incident Management System (NIMS) 100, 200, 700, 800
Emergency Medical Dispatcher Certification
Emergency Medical Dispatcher Q
Emergency Police Dispatcher Certification
Emergency Police Dispatcher Q
Communications Training Officer Certification
DCI modules 1, 2, 3, and 6
DCI ATAC
General Instructor certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase