Ncontracts · 23 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expNcontracts is a leading provider of integrated risk management and compliance solutions for financial institutions. The Enterprise Customer Success Manager will manage relationships with Enterprise and Strategic customers, ensuring revenue retention and uncovering expansion opportunities through effective engagement and collaboration.
B2BBankingComplianceCyber SecurityFinanceFinancial ServicesFinTechProfessional ServicesSaaSSoftware
Responsibilities
Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy
Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk
Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients
Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes
Track & monitor customer base and collaborate with account team on growth and expansion opportunities
Prepare and deliver Business Reviews effectively and strategically
Develop an advanced knowledge of our SaaS software solutions and related services
Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions
Develop a specific working knowledge of named customer’s business and the outcomes they look to achieve with our solutions
Develop a working knowledge of the market and environment in which our customers operate
Qualification
Required
5+ years of proven experience in Customer Success, Account Management, Business Development, or another senior level client-facing role at a SaaS organization
Experience in working with complex, multi-divisional, multi-geographical customers
Experience developing relationships with customer C-Suite
Demonstrated ability to influence and/or affect change
Analytical both quantitatively and qualitatively: must be comfortable with PowerPoint, Excel, Word and willing to learn new programs
Expert at juggling dozens of competing demands and managing limited time
Team-oriented and results driven to get things done for our customers
Proven track record of being a strategic Customer Success Manager
Passionate about building a great company and a great product
Intellectually curious, adaptable, catalyst
Ideal team player: hungry, humble, smart
Customer focused
Benefits
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!
Company
Ncontracts
Ncontracts is a provider of risk management and compliance solutions for financial services companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.07M2020-01-23Acquired
2015-05-12Private Equity
2014-07-11Seed· $0.1M
Leadership Team
Michael Berman
Chief Executive Officer
Jonathan Goody
Senior Vice President Of Sales
Recent News
Business Wire
2025-10-21
2025-10-21
Company data provided by crunchbase