Jack Henry · 20 hours ago
Implementation Analyst II
United States
Full-time
Remote
Entry, Mid Level
1+ years expJack Henry is a technology company focused on transforming the financial services industry. The Implementation Analyst II acts as a liaison between customers and the installation team, providing technical support and training for the Synergy product, both remotely and onsite when necessary.
BankingEnterprise SoftwareFinancial Services
Hiring Manager
Helen Ronksley
Responsibilities
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software
Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote
Communicates the customer’s needs/expectations with programmers, other team members, and team leader
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
Prepares training materials and documentation for customers and internal users
May perform other job duties as assigned
Qualification
Required
Must have a minimum of 18 months of experience working in a Windows Server environment supporting servers in any of the following categories: Service Desk, Network Support or System Administration
Basic networking experience (routing, switching, firewall, DNS)
There may be times that you will need to work overtime or weekends to insure we are taking care of the customer and hitting the project commitments
Preferred
Bachelor's degree
Experience in an IT related position within a Financial Institution
General knowledge in the following areas: Financial/credit union or related industry
Jack Henry products, equivalent competitor products, and understanding of application functions
Business operations and procedures including concepts, structures, etc
Training or customer education experience
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Kevin williams
CFO
Shanon Mclachlan
Chief Operating Officer
Recent News
2026-01-16
2026-01-13
Company data provided by crunchbase