Experian · 3 hours ago
Decisioning Manager, Strategic Sales - Remote
United States
Full-time
Remote
Senior Level
7+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. The Decisioning Manager is responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients, while managing platform performance and client satisfaction.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Be the primary decisioning and software point of contact for assigned strategic clients
Lead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomes
Build trusted relationships across multiple levels of the client organization
Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution
Protect and expand core decisioning platforms by ensuring value realization and client satisfaction
Oversee decisioning platform implementations and post-production support to ensure delivery of client commitments
Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
Operate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomes
Monitor platform performance and communicate potential service disruptions
Manage client communications, root cause analyses, and periodic Service level agreement reviews
Facilitate completion of client technical questionnaires related to decisioning software
Lead model governance activities, including attributes documentation, updates, and approvals
Facilitate software audits and continuity of business planning
Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
Contribute to forecasting based on client activity, roadmap, and demand
Support accurate billing of services as a second line of defense in partnership with the account team
Client point of contact for technology transformation initiatives related to decisioning platforms
Develop and maintain client communication plans post-delivery
Facilitate client training for Decisioning and Fraud solutions
Communicate complex decisioning concepts to both technical and non-technical stakeholders
Represent the voice of the customer internally to influence product and solution enhancements
Qualification
Required
7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing role
Experience with decisioning platforms, data-driven models, fraud, and analytics solutions
Experience managing client environments and cross-functional teams
Experience leading client escalations, governance, and service management activities
Experience protecting core revenue and supporting solution expansion
Balance strategic planning with hands-on execution
Experience with learning, influence, and leadership development
Benefits
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
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