STRATACACHE · 16 hours ago
Sr. Client Operations Specialist
Boise, ID
Full-time
Onsite
Senior Level
5+ years expStratacache, Inc. is a company specializing in retail experience transformation through marketing technology. The Senior Client Operations Specialist will oversee the deployment and operational support of in-store digital media networks, ensuring efficient execution and resolution of operational issues while managing customer relationships and financial obligations.
Developer PlatformDigital MediaDigital SignageEnterprise SoftwareFinanceMobile AdvertisingRetailSoftware
Responsibilities
Partner with internal and customer project teams to define deployment scope for individual initiatives and expansions
Coordinate with third-party vendors and contractors to execute on-site deployments and hardware installations
Track deployment progress and milestones, proactively identifying and mitigating risks
Manage deployment schedules, dependencies, and resource requirements across multiple store locations
Maintain accurate deployment documentation and reporting
Serve as the primary point of contact for day-to-day operational issues related to the in-store media network
Work closely with Stratacache Support and Engineering teams to troubleshoot and resolve technical issues
Coordinate on-site service visits with third-party field service providers as required
Monitor incident trends and collaborate with internal teams to improve system reliability and operational performance
Ensure timely communication and follow-up with customer stakeholders regarding issue resolution
Coordinate with internal Finance teams to ensure timely and accurate invoices to the customer
Assist in managing vendor relationships, including performance tracking and issue escalation
Act as a bridge between customer stakeholders and internal Stratacache teams, including Engineering, Support, Finance, and Account Management
Participate in regular operational and status meetings with internal and customer teams
Support continuous improvement initiatives by identifying process gaps and recommending operational enhancements
Contribute operational insights and lessons learned to inform future deployments and expansions
Support the Account Management team in maintaining a high level of customer satisfaction
Assist with preparation of operational reports, summaries, and customer presentations
Build trusted relationships with on-site customer teams through consistent communication and follow-through
Represent Stratacache professionally in all customer interactions
Qualification
Required
Bachelor's degree or equivalent professional experience
Minimum of 5 years of experience in operations, program management, or field services coordination
Proven experience working cross-functionally with engineering, support, and finance teams
Strong customer-facing communication and stakeholder management skills
Experience coordinating third-party vendors and service providers
Proficiency with project management and collaboration tools (e.g., Smartsheet, Slack)
Experience with ERP, ticketing, or service management systems (e.g., NetSuite, ServiceNow)
Ability to manage multiple priorities in a fast-paced, operationally complex environment
Preferred
Experience supporting large-scale retail or multi-location deployments
Background in digital signage, in-store media networks, IoT, or technology-enabled retail solutions
Prior experience working on-site with enterprise customers
Familiarity with hardware deployments and field service operations
Experience with process improvement and operational optimization initiatives
Benefits
Major medical
Dental
Vision
Disability insurance options
Employee Benefit Time
Matching 401K
Corporate discounts
Employee Assistance Program
Company
STRATACACHE
Delivering retail transformation and exceptional customer experiences through advanced marketing technology solutions. It is a sub-organization of STRATACACHE Capital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Riegel
CEO/Founder
Recent News
2026-01-24
Company data provided by crunchbase