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Orion Innovation · 20 hours ago

Service Desk Deployment Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

Orion Innovation is a premier, award-winning, global business and technology services firm. They are seeking a Service Desk Deployment Manager to oversee personnel, program, project, and budget development while ensuring deployment deliverables are met within specified timelines and maintaining high customer service standards.

Big DataCloud ComputingInformation Technology

H1B Sponsor Likely

Responsibilities

Possess management experience, encompassing personnel, program, project, and budget development

Demonstrate a robust understanding of IT general application and computer control objectives based on industry standards

Coordinate with all teams to meticulously define requirements, deliverables, and timelines

Capable of identifying necessary resources to achieve project completion deliverables

Requires a strong customer service orientation, excellent communication skills, initiative, self-supervision, and proficient influencing abilities

Collaborate with all key members to ensure that deployment deliverables are met within the specified timeframe

Accurately and promptly record deployment checklists, documentation, release forms, asset information, work logs, and other project activities in the appropriate system, including the date, time, activity summaries, workforce members, and all required data elements to ensure accurate tracking and recording of the Projects

Provide direct troubleshooting of end-user devices to resolve issues in a timely manner

Adhere to established deployment schedules and timelines to ensure the achievement of project/department milestones and goals

Requires travel to the various facilities located within the five boroughs

When restoration activities exceed the established scope, escalate the issue within the End User Innovations team for resolution

Utilize diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware or software, and applications, leveraging tool capabilities and methodologies to load, copy, and customize operating system configurations

Perform work in compliance with specified warranty requirements and return defective equipment or parts to maintenance inventory, document customer repairs, maintain, and restock assigned parts inventory

Maintain, follow, and consistently demonstrate a comprehensive knowledge of EITS and the client guidelines, processes, practices, and procedures

Ensure adequate support for clients and provide professional customer service to end-users for project implementations

Prepared and willing to execute any other reasonable instruction or task accurately and on time

Manage time efficiently and effectively, set priorities appropriately, schedule calls, maintain a professional demeanor under pressure, and operate within the standard operating procedures

May be required to work nights, weekends and holidays when needed

Qualification

IT application knowledgeCustomer service orientationProject managementTroubleshooting skillsDiagnostic tools proficiencySelf-supervisionCommunicationTime management

Required