SmithRx · 20 hours ago
Partner Operations Specialist (Pharmacy Technician)
Plano, TX, US
Full-time
Onsite
Entry Level
2+ years expSmithRx is a rapidly growing, venture-backed Health-Tech company focused on transforming the Pharmacy Benefit Management sector. They are seeking a Partner Operations Specialist to monitor and resolve issues related to eligibility, accumulator, and claims files while collaborating with team members and supporting various operational processes.
Health CareInformation TechnologyPharmaceutical
Responsibilities
Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems
Understand and facilitate account structure updates for eligibility and accumulator requirements
Validate system configurations for accuracy by monitoring inbound files from external partners
Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed
Provide feedback on opportunities to improve workflow efficiency to leadership
Contribute to process and workflow documentation
Serve as a mentor for new team members and a trainer for new processes
Collaborate and provide support for member support and customer success teams
Collaborate cross-functionally on system enhancements for workflow automation
Become the subject matter expert for plan design configuration details for assigned groups
Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data
Support new partner integrations and client implementations
Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise
Ensure that data partner connections are maintained and created when approved
Work as assigned on projects outside of daily assigned tasks
Qualification
Required
2+ years of experience as a pharmacy technician or other industry experience
High School Diploma or GED required
Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data
Strong communication skills as a team member
Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues
Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Preferred
Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce
Familiar with running basic SQL queries prefer
Benefits
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
Paid Company Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-Term and Long-Term Disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked Kitchen In Office Locations
Professional Development and Training Opportunities
Company
SmithRx
SmithRx is reinventing PBMs with modern technology, client alignment, and 100% transparency.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$104.66MKey Investors
VenrockFounders Fund
2024-01-23Series C· $60M
2022-03-10Series B· $27.16M
2021-01-03Series A
Leadership Team
Alexandra Morrison
Talent Acquisition Partner
Bryan Fowler
Partner Relationship Manager
Recent News
Seattle TechFlash
2025-07-26
2025-05-17
Company data provided by crunchbase