PRIME Research Brazil · 19 hours ago
Manager, Customer Content Services
Greater Cleveland
Full-time
Onsite
Mid, Senior Level
3+ years expCision is a global leader in PR, marketing, and social media management technology. The Manager of Customer Content Services is responsible for driving a high-performance team dedicated to distributing releases across all account segments accurately and in a timely manner while providing outstanding customer service and focusing on revenue generation.
Market Research
Responsibilities
Responsible for the supervision of newsroom content operations
Handles content and client experience escalations
Handles incoming queries from other departments
Works closely with sales partners to troubleshoot client issues and maintain high standards of service
Develops staff and builds their team to meet and exceed goals via 1-1s, team huddles and team meetings
Responsible for tacking quality metrics for the team and communicating those metrics to the team
Prioritizes and distributes workflow
Responsible for ensuring that team meets all service fulfillment needs of members, which encompasses customer orders and phone interactions
Deliver agreed upon quality targets for Turnaround Time, Accuracy, Add-on Sales and other quality metrics, including the overall customer experience
Build and maintain strong customer relationships through the Customer Outreach Program
Qualification
Required
Three years PR Newswire or relevant experience
Thorough knowledge of PR Newswire Editorial SOP
Must be well-versed in all PR Newswire products and services; or relevant experience
Ability to lead staff in all aspects of their job
Ability to troubleshoot, problem-solve, prioritize, and multitask
Ability to work well under pressure
Desire to succeed and to meet all goals given by the manager
Effective verbal and written communications skills
Benefits
Training and professional development
Company
PRIME Research Brazil
A PRIME Research é uma empresa do Grupo Cision! Somos líderes mundiais em pesquisa estratégica de comunicação, fazendo a diferença para mais de 500 empresas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase