Formosa Plastics Corporation, U.S.A. · 7 hours ago
Supply Chain Manager
9 Peach Tree Hill Rd, Livingston, NJ 07039, USA
Full-time
Onsite
Entry, Mid Level
2+ years expFormosa Plastics Corporation, U.S.A. is a growing supplier of plastic resins and petrochemicals. The Supply Chain Manager will manage a team of customer service representatives while maintaining relationships with vendors and large corporate accounts, ensuring timely communication and problem resolution.
ChemicalManufacturingPlastics and Rubber ManufacturingQuality Assurance
Responsibilities
Mentor and manage a team of CSRs
Build a high performing team
Handle larger accounts and Spanish speaking only accounts
Touchpoint Customer Contact: Answer phones, respond to emails and resolve customer inquiries in timely manner and to customer’s satisfaction. Communicate clearly and respectfully
Customer Contacts and Relationships: Communicate clearly and responsibly in timely manner, take initiative and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time and good skills. Perform continuous relationship with contacts including internal sales representatives, shipping carriers, traffic and also with external contacts such as Steam ship line, forwarder, and ocean carriers, to resolve customer issue/confusion and fulfill customer needs and satisfactions
Error-free/Expedite on time delivery: Communicate clearly and responsibly with FGS vendor in Taiwan to manage/audit/inspect all the necessary import documents for customs and brokers in timely manner, follow up and feedback to customer, sales and any other function involved in the order cycle with integrate actions and solutions which may include various issues
Process manual instructions and virtual receiving/inventory updates to ensure virtual PO price/volume/shipment/incoterm/packing matches with Sales order that FGS pays vendor and reconcile invoice to customer
Qualification
Required
4-year college degree
Able to read, analyze and interpret emails, purchase orders, Standard Operating Procedures, and any other job-related reports in English and Spanish
Excellent written communication skills by use emails
Strong Phone etiquette and ability to answer phone to provide status of shipment to customer/broker or customs
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Use of Microsoft Office Excel, Word and Outlook
Must have good oral and written in Spanish
Role will require ability to communicate over the phone, face to face, and in written documents in Spanish
Will travel within the United States and Mexico
Preferred
2 years business related work preferred
Prefer 1-3 years' experience in the customer service field
Ability to handle small, medium and large accounts with varies products and logistic issue including ramp, terminal, port, vessel to achievement customer satisfaction
Must be proficient with MS office
Benefits
Excellent medical, dental, and vision insurance plans
Flexible spending accounts for health, dependent care
Short-term Disability
Long-term Disability
Group Term Life, Dependent and Supplemental Life Insurance
Tuition Reimbursement
10 Paid Holidays
Paid Time Off for a balanced life (Vacation, Sick and Personal Time)
FlexTime Available
Competitive salary, incentive/bonus, 401(k) plan with company match
Cash Balance, Pension Plan
Company
Formosa Plastics Corporation, U.S.A.
Formosa Plastics offers a complete line of polyvinyl chloride, polyethylene, polypropylene, caustic soda, and other petrochemicals.
1001-5000 employees
H1B Sponsorship
Formosa Plastics Corporation, U.S.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (6)
2022 (4)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Gary Allen Moore
Chlor/Alkali-EDC Operations Division Senior Process Safety Management Specialist II
Recent News
2025-11-01
2025-09-17
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